Support Worker

**Support Worker, Look Ahead Care Support and Housing, Royal Borough Kensington & Chelsea.**

Looking for a new role where you can make a difference every day? We’re looking for a kind, compassionate and resilient Support Worker to join our Homelessness service in the Royal Borough Kensington & Chelsea

Our residents have issues such as mental health, entrenched homelessness, complex needs, criminal backgrounds. You enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

£23,019.00 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, staff discounts, healthcare and career progression.

Shift Pattern: 2 weekends off in a month and two weekends working early/lates - early shifts
- 8am -4pm and late shifts 2-9pm. Working any 5/7 days.

**Job description**:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across Mental Health, Homelessness, Young People and Learning Disabilities so there are plenty of opportunities to grow and progress your career with us.

Enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service

**Essentials**:

- NVQ 1 & 2 In Health and Social Care
- Experience working in Care and support
- Very good foundation of IT skills
- Good communication skills

**Desirable**:

- Up to NVQ Level 2/3 or equivalent or experience in the Social Care/Charity Sector.

**Job Overview**:

- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service
- Support customers to maintain their tenancy

**Key Responsibilities**:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet’s HOST and Clearing House.
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

**Person Specification**:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date._
- This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**Salary**: £23,019.00 per year

**Benefits**:

- Company pension
- Employee discount

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: REQ004425