Patient Coordinator

An exciting opportunity has arisen for patient focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis. This is a permanent, part-time role contracted at 15 hours per week (2x 7.5 days per week) This is a fantastic opportunity for recent psychology graduates with admin experience As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions.
You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step. About you We would love to hear from you if you possess the following: Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency Have excellent customer service skills and confident telephone manner Are an inspirational team player with excellent communication skills and able to work collaboratively Are computer literate and have good understanding of Microsoft Office Are able to deliver required performance targets Ideally you will have call handling experience and have worked with the public either in a healthcare setting, or in a contact centre environment. We need individuals who have the drive and passion to make a difference to peoples lives, but also the personal resilience to work in a high-pressured environment.