Gp Practice Receptionist

4 days ago

Scunthorpe, United Kingdom Winterton Medical Practice Full time

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception.
To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming To answer telephones promptly ensuring that all in-coming lines are covered at all times To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary Advise patients of any actions or advice requested by Clinicians Signposting patients appropriately to most appropriate services Undertake a variety of administrative duties including, scanning, photocopying and filing Tidying of Reception area Dealing with Home visit requests Accurately maintain patients' basic demographic data on computer Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions Understand and adhere to all practice procedures and protocols relevant to your role Change doctors names in waiting room and on doors if necessary Check the Duty Dr and or GP Registrar aware of all planned and approved visits Print FP10 and labels as required for repeat medication requests Cover for holidays and sickness as and when it is needed Understanding practice policies and protocols Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible Personal qualities The applicant should be able cope with working in a hectic environment Be helpful and friendly towards patients Have the ability to work as part of a team Be flexible and available to work every day if necessary - Holiday cover Five weeks paid holiday are given pro rata This list is not exhaustive and can be amended to reflect the Practice needs PLEASE SPECIFY IN YOUR APPLICATION WHICH POST YOU ARE INTERESTED IN.

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