3rd Line Support Engineer

2 weeks ago


Brighouse, United Kingdom Applause IT Full time

**3rd Line Technical Support Engineer**

**Up to £40,000 - Brighouse**

Applause IT are looking for an experienced 3rd Line engineer to join a forward thinking Managed Service Provider based in the greater Leeds area. The successful Engineer will troubleshoot and resolve complicated technical issues that have been escalatedto from 1st and 2nd Line Engineers, whilst working collaboratively with the Ops team.

**The successful 3rd Line Engineer will have the following responsibilities**:

- Troubleshoot any technical issues that have been escalated through the helpdesk.
- Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's
- Visit client's sites as and when required
- Ability to report at all levels in the chain of command
- Escalating tickets that need 3rd line resource into 3rd line queue and resolving
- Escalating tickets to Ops team in good time where required to ensure satisfactory resolution
- Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible

**The 3rd Line Engineers technical skill set will look similar to the following**:

- Administration and setup of Windows Server 2012/2016/2019
- Virtualization technologies (VMWare, Hyper-V)
- Cloud technologies and concepts (Azure, RDS, Citrix)
- High-level networking, routing and firewalls (Sophos preferential but not essential)
- WiFi Solutions (Ubiquiti Desirable)
- Exchange and 365 tenant administration
- Printer setup and administration
- VOIP Technologies

If this is an opportunity of interest, click the**APPLY NOW**button or send your CV directly to

**Up to £40,000 - Brighouse**

**3rd Line Technical Support Engineer



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