Customer Service Advisor

At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.

In our Customer Service Advisor role, you’ll be responsible for delivering a first-class customer experience via the efficient handling of incoming (and outgoing where required) telephone calls; with a strong focus on providing early resolutions.

**??**Location**: Rushden Office
**??**Salary**:Up to £30,087.93 per annum

**??**Contract**: Fix term contract until March 2026

**?**Your week**: 36.25 hours per week, Monday to Friday 09:00-17:00 with 45 minute lunch

**?**Snapshot of your role**

This is what your day will look like as our Customer Service Advisor:

- Ensure the highest level of customer service is always maintained (including call handling, in person/reception etc.) and act as a role model for excellent service delivery across Amplius.
- Proactively deal with customer enquiries at the first point of contact; with a strong focus on early resolution across all key business areas within Amplius.
- Support the daily running of the Contact Centre by effectively responding to service enquiries, the reporting of repair-related queries, including reporting and appointing repairs within our customers’ homes and communal areas.

**??**Your toolkit for success**

To thrive in our Customer Service Advisor role, you’ll need:

- Experience of delivering a multi-channel customer service (i.e., by phone, face-to-face, on-line etc).
- Experience of dealing with complaints and customer dissatisfaction and resolving the issue.
- The ability to demonstrate self-reliance and a flexible approach to working with effective problem solving and decision-making skills.
- Be able to demonstrate the organisations values throughout your day-to-day work.

**Why join Amplius?**

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
**??**Grow with us**
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

**??**Make a real impact**
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

**??** Environmental and social impact**
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

**Perks of working at**Amplius**
- 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
- Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
- Paid professional subscription for membership fees relating to your role
- Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
- Health cash plan giving cash back for everyday health checks such as optical and dental
- Cycle to Work and Electric Car Lease schemes
- High street, holiday and gym membership discounts
- Plus lots more once you join

**The important stuff**

**We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.**

**Have any questions?** Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.