Customer Support Administrator

2 days ago

Haywards Heath, United Kingdom Travail Employment Group : Burgess Hill Full time

**Job Title:Customer Support Administrator - Motor Insurance**

Location: Haywards Heath

Hours: Monday to Friday, 9am - 5pm

**Salary**: £22000 -£24000 per annum

Benefits: 20 days holiday + bank holidays, Health insurance and life insurance after qualifying period, pension, parking

We are delighted to be working with a wonderful, growing client in the Haywards Heath area, who due to fantastic growth are looking to add an additional member to their team in a full-time, permanent capacity.

Our client are not an insurer, however they provide services to the insurance sector, so this role would suit someone with experience in the Insurance sector (ideally Motor Insurance) who enjoys solving problems for clients, who has excellent attention todetail to manage large volumes of data and who is keen to join an inviting, friendly small team (where there is also sometimes a dog or two)

This role will be office based for the first 6 months at least, however, there could be some home working flexibility in the future.

The company look to reward their staff well and have developed a positive culture. Progressive annual salary reviews take place and are based on the hardwork and determination of staffs' individual performance.

Duties will include
- Actioning client requests which could include:

- Updating detailed information
- Utilising large spreadsheets
- Uploading accurate information into a central database
- Following compliant processes to see the client request through to resolution

The role will suit someone who:

- Is comfortable using Excel
- Has experience in a Customer Focused position
- Has experience working in the Motor Insurance sector (or other insurance sectors dealing with Brokers, Insurers and Leasing Companies)
- Is confident to challenge colleagues and clients to ensure compliance and accuracy
- Thrives in a plate-spinning role
- Has experience dealing with B2B customers

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