Residential Night Concierge

2 days ago

East London, United Kingdom Ballymore Full time

We're looking for an experienced Night Concierge to join us in E14 to create an impressionable resident experience.

The development you will be working at is called New Providence Wharf which is made up of 1535 apartments and offers amenities such as a riverside park, shops, health spa and gym. It was fully completed in 2016, so you will be working in a polished, up-to-date reception.

**Shift Pattern**: 4 on - 4 off

**Time**: 20:00pm - 8:00am (Nights only)

**Start Date**:End of November

**Contract**:Permanent

**Location**:Blackwall

*** **Duties & Responsibilities**
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- Accepting and issuing of resident’s parcels.
- Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Cross training of other resort departments.
- Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
- Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
- Report any accidents and record in the accident book as appropriate.
- Turn on and off the lobby lights at the appropriate times.
- Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
- Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
- Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
- Know all essential aspects of the resort.
- Build a good rapport with residents

**Skills, Experience & Qualifications**
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
- **Ballymore operate as an equal opportunities employer.

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