Ward Clerk
1 week ago
We are seeking to recruit 3 part-time ward clerks to join our existing team within Medicine & Emergency Care.
The successful post holders will be based at The Northumbria Emergency Care Hospital and will provide day to day admin support to the wards. Shift working is required between the hours of 0800-2000, 7 days per week including all bank holidays on a pro rata basis with weekends 1:3.
To undertake reception duties for multi disciplinary teams including answering the telephone and relaying messages to clinical staff.
To undertake general office administration duties including filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.
Excellent communication skills and awareness of confidentiality.
Booking patient transport.
To provide a reception service, acting as first point of contact on the telephone or face to
face, for patients, visitors and other healthcare professionals.
To facilitate good communication with other wards and departments involved in patient
care or ward/departmental functioning
To input data regarding all admissions, transfers and discharges onto Patient
Administration System.
To provide an efficient administration and clerical service to ward staff, visitors and patients
Person specification
Essential
Previous experience of office or reception duties
Excellent communication skills, particularly telephone manner
Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction
Knowledge of pathology and x-ray systems to access reports gained through in-house training and induction
Good organisation and time management skills
Good customer care skills
Able to work with minimum supervision and show initiative
Computer literate
Understand Data Protection Act and the need for confidentiality
Able to work as part of a team
**Qualifications**:
Desirable
ECDL
Basic life support skills
NVQ in Customer Care
Knowledge of software packages such as word and access/excel
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