Receptionist

7 days ago

Dorking, United Kingdom IHG Full time

**About us**
Wotton House Country Estate**_ _has a fantastic opportunity to join the team as a **Receptionist**
- Wotton House Country Estate Hotel near Dorking, is an estate like no other. In what was once the former seat of the Evelyn family, this 17th-century house has a long tradition of entertaining guests. Here, a mix of original features and 21st-century style set the tone so that all events are memorable: a wedding day like no other, business meetings that become an unexpected pleasure, training that delights and inspires. Dining is relaxed whether it's a meal in the 1877 Restaurant, or a party for 200 with simple yet delicious food. Afternoon tea is served daily in The Morning Room, whilst upstairs; you'll find a collection of beautifully refurbished bedrooms and suites. 13 acres of grounds so our guests explore Italian gardens, Roman temples, manicured lawns and Surrey Hills beyond_

**We are Looking for Full Time Receptionist**

We are paying £11.05 per hour, every hour worked paid
- We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required._

**Our Receptionists receive some great benefits**:

- £11.05 per hour (equivalent of £22,984 per annum on Full Time basis)
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days?(Pro Rated)
- Worldwide employee and friends & family hotel room rates
- Discounts on retail and various activities through our benefit portal
- Employee assistance programme 24/7
- Recognition programmes
- Opportunities for career progression and to transfer around the world
- Meals whilst on duty
- Opportunities to get involved in our charitable and community activities
- **Most importantly, we’ll help you grow, and develop you as an individual**

**What we need from you**
Our people help to make the biggest difference**:

- If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering excellent guest service through your high-quality front facing customer service work, this role is for you.

**It’s important to remember your importance and reason for completing each job**:

- Our guests From the moment a guest arrives to check in, to the check in experience, helping with luggage, or dealing with guest queries. You’ll be called upon to complete a wide variety of tasks and jobs within our hotel and it’s extremely important that you remain flexible and versatile around these. This is a full guest facing role, where you play a vital part in delivering a fantastic guest experience and it’s important to remain friendly, approachable and the best version of you whenever you come in to contact with one of our guests.

**To succeed as a Receptionist, you will need**:

- To be passionate about delivering great service and be guest focused
- Previous experience in Receptionist, Guest Relations, Concierge
- Experience using Opera a huge Plus - Full Training given
- Experience with handling guests queries and complaints
- To be willing to learn new things and work as part of a wide hotel team

**Do you have what it takes? We’d love to hear from you.**

**Please click ‘apply’ now?**

**You must meet the legal requirements to work in the UK.**

Job Reference: EMEAA31445

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