Customer Service Fully Remote After 2 Weeks
1 week ago
Customer Service Administrator, Permanent & Full Time (37.5 hours per week, Monday - Friday 09:00 - 17:00)
Immediate start.
**About the company**
National Intensive offers intensive driving courses nationwide, through our network of registered driving instructors, we are an ambitious company and strive to become the UK's largest intensive course provider. We manage each course booking from start to finish (including booking tests and assigning an instructor) including dealing with any customer service issues we may face in a professional and organised manner.
**About your position**
In your new position, you will be the first point of contact for existing customers. You can maintain a consistent and professional approach to all roles and responsibilities. Also, you are required to manage your allocated workload responsibly and in order of priority. Must show an active and enthusiastic approach, in working towards becoming an all-around member of staff and adhere to company policies and procedures.
Currently everyone is working from home full time, however, we require you to attend a 2 week training course with our Customer Services Manager in Cheadle (SK8)
**Skills required**
- Previous phone experience
- Tech Savvy
- Can work as part of a team & great communication
- Handling calls in a professional manner
**What we can offer you**
You will receive a basic salary of £22,308, which is a base salary of £22,308. + Guaranteed monthly bonus of £150 (£1800 Annually) (unless sickness or continuous lateness). We also pay bi annual bonuses of upto £1000 & other various incentive related bonuses.
**What you need to do now**
Job Duties:
- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Handle complaints over the phone in a professional manner.
- Other duties as requested
**Job Types**: Full-time, Permanent
Pay: £22,308.00-£26,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
**Benefits**:
- Company pension
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- 3000 Aviator Way: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service (call based): 2 years (required)
**Language**:
- English (required)
Work Location: Remote
Expected start date: 02/01/2025
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