Service Architect

**Job Title**:
Service Architect
**Location**:
Malvern, England, United Kingdom
**Role Type**:
Permanent - Full Time
**Package**: Competitive Salary + Benefits
**Role ID**: SF18887
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Service Architect at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
The Role
As a Service Architect you will contribute to the transitions of services and solutions into the live environment, and to the operation and improvement of our Service Design and Transition (SD&T) Framework.
Day-to-day, you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles and processes within the Service Design and Transition Framework.
This role is a both an internal and customer-facing role, able to work across QinetiQ’s service portfolio to design the service wrapper to provide service support and management for customer solutions and managed service propositions into customers and key markets. In addition, and where required, the role can work client-side as part of programme delivery teams, to define service architectures for specific managed service offerings and deliveries.
**Your responsibilities will include**:
Working with customer-facing teams to define and design of the service wrapper for new services and customer solutions
Working on bid responses and proposals, including the identification and derivation of customer and business requirements and the definition of appropriate support models, with associated costs.
Leading on the transition of services and solutions into live service as required ensuring Service Operations is ready to support the service
Engaging with and influencing business stakeholders to ensure the value and benefits of the SD&T Framework and processes are recognised and understood
**Essential experience of the Service Architect**:
Experience in Service Design, Transition and Service Architecture within large, complex organisations
Experience in converting customer business needs to solutions involving business Service Design and Portfolio Management
Experience of working with a diverse range of products and complex services
**Essential qualifications for the Service Architect**:
ITIL V3/ITIL4 accredited
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week and can be a primarily remotely based role. Travel to QinetiQ and Customer sites to be expected.
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
Our Benefits
Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
**Employee discount portal**: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community
**Our Recruitment Process**:
Please note that all applicants for this role must be willing to go through DV Clearance.