Natwest Service Desk Analyst

1 week ago

Nottingham East Midlands Airport, United Kingdom Lorien Full time

If you are looking for your next Service Desk Analyst position and would you like to work for a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence?

Are you based around the Nottingham, Derby or Leicester area?

We are looking for Service Desk Analysts to provide 1st line technical support to a user base of over 65,000 colleagues.

The role will involve assisting users via web-chat and telephone to help rectify IT issues.

This role will be remotely based, with the requirement to attend the office once a week.

The Role
- Provide a single point of contact to internal colleagues reporting IT related incidents.
- Diagnose and resolve technical issues at first level to minimise downtime to colleagues
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve

Desirable Skills
- A passion for customer service
- Able to communicate with ease both written and verbal
- Previous service desk experience, including working to targets/KPI's and SLA's an advantage but not essential as training is provided
- Microsoft Office skills (Outlook, Word, Excel, O365)
- Knowledge of Windows 10, Active Directory & Exchange

What we will offer in return:

- Opportunity for Perm and Temp roles
- Temp salary ranges £95 to £110 per day
- Perm salary range £20,000 & £25,500 per annum + benefits
- 6 weeks paid training
- Provision of equipment where required (Desk/Chair/PC/monitor and mobile phone)
- An internal rewards and recognition scheme for demonstrating excellent performance and customer service
- Free car parking when working from our brand new offices

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