Access Lead

6 days ago

Tewkesbury, United Kingdom Mitie Full time

**Job Objectives & Responsibilities**

**Responsibilities**
- Triage and effectively manage access issues and escalations
- Manage all open cases using Excel tracker
- Produce reports to monitor performance, analyse trends
- Attend meetings/calls with client, Cluttons and third party access providers if required
- Liaise with Blocker Manager & Access Providers to raise site specific issues for resolution
- Support Access administration and Siterra update requests
- Manage workflow and team schedules

**Measure of success**
- Accurate records kept
- Checking tools CRM data to prevent any previous challenges reoccurring
- Challenges that arise on the day are addressed to enable delivery

**Main Duties**
- Working hours are 40 hours a week between Monday to Friday between 8am to 5pm as required
- High levels of communication with the planning team, Governance Compliance team and Finance
- Meeting and where possible exceeding all SLAs for Attendance and Completion for internal and external resource
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager
- To escalate outstanding jobs ensuring all tasks are mitigated where applicable.
- To provide support to the Management Team and Line Manager

Person Specification
- Reliable and ability to get on with others, with excellent verbal reasoning skills
- Experience of workload management
- Strong attention to detail
- Support a positive team culture
- Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload with accuracy.
- Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
- Customer Care - Capable of delivering results and meeting customer expectations
- Commercially aware with a clear focus on high quality and control of cost
- Self-motivated, tenacious and result-oriented with a positive outlook
- Calm under pressure
- Assertive

**Qualifications & Experience**
- Understanding of supply chain/basic planning process (order, production, delivery)
- Microsoft Intermediate Excel skills
- Knowledge of Maximo or similar CAFM system.
- Relevant experience in a Telecoms role using business in-house systems together with Microsoft packages
- A knowledge of the hard services and facilities management sectors is desirable
- Educated to A Level standard or equivalent business is desirable

**NOTE**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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