Community Services Officer

**Community Services Officer (Libraries)**:

- location_on
- North Somerset

23/06/2025
- Community Services Officer (Libraries)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

Level 4:

- £25,584 - £27,269 per annum, pro rata

**Contractual hours**

21

**Basis**

Part time

**Package**

Fixed term for 12 months
- 25 days annual leave per annum, rising to 30 days per annum after 5 years' service - Fixed Worker

**Job category/type**

Libraries and Community

**Date posted**

28/05/2025

**Job reference**

CSDA0170

Job description

**About Us**
- North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

**The Role**
- Do you thrive on providing excellent customer service? Do you enjoy working with the whole community? Are you passionate about the role of libraries in our vision for “an open, fairer and greener North Somerset”?
- This is an exciting opportunity for a confident, well organized and enthusiastic individual to join our busy team of staff and volunteers.
- The post is for 21 hours a week: a fixed term role for 12 months.
- The hours are worked on a two-week cycle:

- Week 1: Tuesday 9-5, Thursday 10-4, Friday 9-5
- Week 2: Tuesday 9-5, Thursday 10-4, Friday 9-5, Saturday 9-1
- You will be working across 2 branch libraries: Portishead and Pill. After a period of induction, you will be expected to work regular shifts on your own at Pill Library. Although Portishead will be your base, from time to time you will provide district cover so you must be able to reach other North Somerset libraries. You will be ready to deal with the physical demands of the job, including stock handling and floor walking.
- You will have excellent customer care skills, including the ability to deal with unexpected and challenging situations. You will be passionate about supporting digital inclusion. Library work experience, although desirable, is not essential.
- You will have an interest in reading, literacy and culture and a willingness to promote stock and library services through creative displays and customer interaction.
- You will be supporting customer access to books and information, including council services, dealing with customer enquiries, and signposting where necessary. IT and digital skills are essential as you will be using a Library Management System as well as Microsoft Office. You may be troubleshooting yourself and will be helping customers struggling to get on in our digital world.
- We have an extensive calendar of activities and events including Rhymetime, Storytime, school visits, author events, library tours, family learning and digital support. You will be leading some of these so you will be expected to deliver to small groups.
- Portishead Library is a modern building, staffed from Tuesday to Saturday, with Extended Access, a form of self-service which extends the hours from 8.00am to 8pm 7 days a week. It is a popular and vibrant library with a dedicated and experienced staff team. There is a meeting room available for hire.
- Pill Library is a shared site with Pill Children’s Centre, staffed on Tuesdays, Fridays and Saturday mornings. Although small, Pill has a thriving event and activity program, including Rhyme time, Lego Club and Code Club.
- Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

**What We Offer**
- At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

- Competitive salary and benefits
- Flexible working arrangements
- Local Government Pension
- Opportunities for professional development
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
- Opportunity to purchase up to an additional 10 days annual leave each year
- Dedicated in house Wellbeing Team
- Salary sacrifice Cycle to Work and Electric Vehicle schemes
- Further details of our excellent rewards package can be found in our **Benefits booklet**.

**How to Apply**

**Contact Information**

**Important Information**
- As a **Disability Confident Leader**, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

**Interview Date**:Thursday 03 July 2025.

**Equal Opportunities**
- At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or curre