Food and Beverage Assistant

**Position Details**

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £22,464 to £23,605

Grade: 2

Part Time (Annualised hours)

Permanent

Closing date: 15th September 2024

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The Business and Operations department offers a variety of outlets to staff, students and visitors across campus and also in student accommodation from small coffee shops to large restaurants. We also provide hospitality services for conferences and events held on campus and further afield.

**Role Summary**

You will be responsible for providing excellent customer service in any one of those areas/outlets. This post will involve basic food preparation, the provision of a high quality food and beverage service, cash handling, cleaning and stock control, together with any other duties required to ensure the smooth running of the business and operations service we offer to our diverse range of customers. In order to flexibly use resource you may be required to work elsewhere in the department or wider University.

**Main Duties**

**Customer Service**
- Greet and serve customers in a professional, responsive courteous, friendly manner, including answering queries and dealing with situations that arise, to deliver the highest level of customer service.
- Building rapport with customers whenever possible and encouraging customer feedback.
- Maintain a professional working relationship with all colleagues.

**Business Requirements**
- Undertake basic food and beverage preparation to deliver quality products to the customer.
- Ensure a correct standard of stock rotation is followed whilst maintaining adequate stock levels, adjusting orders as required and making sure that food products are used prior to the best before date.
- Report any equipment failures and hazards to either the Supervisor/Manager/Supplier in a timely manner.
- Ensure all portion controls are adhered to as directed by the Supervisor/Manager and in line with Operations Manuals.
- Maintain control on all food and drink wastage and record as required.
- Ensure that all Hazard Analysis and Critical Control Point (HACCP) hygiene and allergen recording systems and food and drink receipt procedures are carried out and correctly recorded.
- Conform and adhere to all Health/Food Safety Codes of Practice and Control of Substances Hazardous to Health (COSHH) regulations at all times.
- Assist with the transportation of commodities and equipment from one location to another as required, following hygiene and health and safety protocols.
- Operate electronic point of sale (EPOS) terminals and handle cash effectively, including opening and end of day procedures, cashing up and ensuring the security of all monies; if required in secure areas.
- Perform cleaning tasks to a high standard at all times, following sta