Auto Locksmith

**Company description**:
Here at AA Key Assist we pride ourselves on delivering an excellent and unique service to our members and customers.

We are industry leaders and operate at the forefront of the ever-changing world of automotive locksmithing. With investment in the latest tools and technology, you’ll be equipped to take on any challenge at the roadside.

If you’re highly motivated, with good communication skills, this would be a great opportunity for you to join our team

**This is the job**:
**Location**: Newcastle and surrounding areas

**Salary**:Guaranteed Minimum of £36,724

We are looking for an Auto Locksmith or Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations.

You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance they are directed to the appropriate AA service or department.

As our Auto Locksmith, you will be expected to cover Newcastle and the surrounding areas for this position. You will be provided with a Vehicle, fuel card and all the tools needs to carry out your role.

**What will I be doing?**:

- Undertaking vehicle opening, key cutting and vehicle programming services on all types and age of vehicle, to the highest standard
- Maintaining a high level of knowledge in the field of automotive security systems, ensuring that all equipment tooling and programming software can be used in an efficient and correct manner
- Maintaining an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles
- Be fully conversant with all communication systems used within the Key Assist operation and ensure that all communication is maintained in a professional standard to both internal colleagues and customers
- Generate additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met
- Maintain accurate records of all jobs undertaken and ensure compliance with all laid down procedures to enable correct billing of customers and subsequent audits
- Ensure all stock relating to keys, transponders and other security devices for automotive vehicles is maintained and accounted for
- Ensure Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment

**What do I need?**:

- Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry
- Strong verbal, numerical and communication skills
- Basic understanding of Motoring Law with the ability to give evidence in court as required
- Drivers Licence with less than 6 points
- Must be willing to undertake and have clear CRB checks on a regular basis

**Personal Characteristics**:

- You will have a natural aptitude for delivering excellent levels of customer service and the ability to deal with the general public using tact diplomacy and humour where appropriate

**Additional Information**:
**Special Conditions**

The provision of automotive (and general) locksmithing and vehicle security services requires an individual to have a high degree of skill in both manual dexterity and also in the use of bespoke electronic equipment and programming software.

This area of technology is constantly evolving to ensure that vehicle security systems are as robust as possible, likewise it is essential that the technician is capable of keeping abreast of any changes in this technology.

Shift working, including weekends and Bank Holidays.

Working in an environment which the technician will require to assess the potential dangers and risks and take steps to minimise fully any such risks when unlocking vehicles, cutting keys or programming vehicle security systems.

Working without direct supervision.