Service Advisor

7 days ago


Perth, United Kingdom Rivus Group Full time

We have an exciting opportunity for a **Service Controller / Receptionist** to join our Garage Services Team.

The **Service Controller** is responsible for providing a great customer experience through the provision of ‘front of house’ services in greeting customers, processing their job requirements and advising on progress and being the first point of contact for enquiries. The **Service Controller **will also undertake a range of clerical tasks - to meet the Garage administrative requirements and may also get involved in basic vehicle duties of replacing bulbs, wiper blades etc. This is a pivotal role in driving customer experience for the Garage.

**Role & Responsibilities**
- Front of house reception work
- Arriving vehicles on tech tool
- Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
- Face to face customer enquiries
- Providing updates to customers
- To receive goods, keys and vehicles and document as directed.
- Record attendance, work performance, times taken and associated details on computer systems ie Willow/tech tool
- Filing and general administrative duties as directed
- Complete 256 activity, which may include a basic driving requirement when receiving vehicle handover
- Where appropriate support job closures/completions
- Ordering parts and supplies using approved providers
- Support garage manager with management of job cards

**Skills & Experience Required**
- Must hold current valid driving license
- Recent experience of working in a garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment
- Experienced in managing customers both face to face as well as via the telephone
- Ability to work under pressure, eg during peak times a number of vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time
- Able to carry out non safety related vehicle activities, eg changing light bulbs, wiper blades etc
- Good PC skills including use of Outlook, Word & Excel

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£25,897.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location


  • Service Advisor

    2 weeks ago


    Perth, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Thomson & Potter Skoda Perth** **Full time - Maternity Cover** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! Thomson & Potter Skoda are seeking a pro-active, customer focused Service Advisor for our Perth dealership, who will be part of a team of...

  • Service Advisor

    1 week ago


    Perth, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Pentland Land Rover Perth** **Full time** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! Pentland Jaguar Land Rover are seeking a pro-active, customer focused Service Advisor for our Perth dealership, who will be part of a team of Service Advisors and be...

  • Service Advisor

    1 week ago


    Perth, United Kingdom Perth Audi Full time

    **PERTH AUDI** **SERVICE ADVISOR** As part of the long-established Cameron Group, Perth Audi has a very rare opportunity for an **experienced** Automotive Service Advisor to join our award-winning family business. You will possess at least one years experience in the automotive and mechanical field, with excellent customer service, interpersonal skills,...

  • Service Advisor

    2 weeks ago


    Perth, United Kingdom John Clark Motor Group Full time

    **Service Advisor** A fantastic opportunity has arisen to work at **Land Rover** in Perth** as a Technician.** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer focused role which demands the highest levels of...

  • Service Advisor

    2 days ago


    Perth, United Kingdom Matt Burton Associates Full time

    Our client is the **UK’s biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. They have an exciting opportunity for a **Service Advisor** to join the team on a **full-time basis, **working Monday - Friday with no weekend work. As a **Service Advisor,** you...

  • Service Advisor

    2 days ago


    Perth, United Kingdom Park's Motor Group Full time

    **Location**: Perth** **Franchise**: Ford**: Park’s Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor based in our Ford Service Centre located in Perth. **About the role**: You will work within our friendly team supporting our branch and its customers through the various administration services...

  • Service Advisor

    5 days ago


    Perth, United Kingdom Park's Motor Group Full time

    **Location: Perth** **Franchise: Ford**: Park’s Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor based in our Ford servive centre located in Perth. **About the role**: You will work within our friendly team supporting our branch and its customers through the various administration services we...


  • Perth, United Kingdom Huntress Full time

    **Customer Service Advisor - Perth** Our client is looking for Customer Service Advisors to support their busy call centre. Renowned for excellence in delivering value and a high-quality service, they pride themselves on going above and beyond for their customers. Responsibilities include: - Delivering excellent customer service at all times via all...

  • Service Advisor

    7 days ago


    Perth, United Kingdom Eastern Western Motor Group Full time

    **Service Advisor** **Positions available at Nissan, Toyota and BMW Perth** **Salary up to £27,000. OTE up to £35,000.** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development...

  • Service Advisor

    2 weeks ago


    Perth, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Perth Citroen branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re...