Care Navigator

2 weeks ago


St Helens, United Kingdom Ormskirk House Surgery Full time

Ormskirk House Surgery is a GP practice in St Helens, delivering quality modern medical care in the local community with an established Reception & clinical team.

**Duties include**:

- Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
- Relaying information and queries between patients and clinicians, ensuring clear and concise documentation.
- Care navigation (signposting patients to other appropriate services).
- Processing online consultations
- Actioning and sending tasks to clinical team
- Liaising with wider colleagues in primary and secondary care
- Dealing with sensitive information always adhering to confidentiality policy
- Full working knowledge of Emis for all functions required for the role
- Book appointments on Emis and signpost to other services appropriately
- Fill up appointments correctly for varied clinicians by signposting correctly
- Input prescriptions accurately
- Chase up daily DNAs up & do tasks efficiently
- Undertake other GP related tasks such as patient registrations, referrals & coding
- Register new patients educating them on the practice booking options
- Identify and understand patient needs and requirements, through appropriate questioning
- Maintain high standards of patient confidentiality.
- Carry out all necessary general office duties
- Maintain a clean, tidy, effective working area at all times

Pay: From £12.26 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St Helens: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- GP surgery: 1 year (required)
- EMIS: 1 year (required)

Work Location: In person

Application deadline: 02/03/2025



  • St Helens, St. Helens, United Kingdom Ormskirk House Surgery Full time £25,381 - £27,040 per year

    Ormskirk House Surgery is a GP practice in St Helens, delivering quality modern medical care in the local community with an established Reception & clinical team.Duties include:Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.Relaying information and queries between patients...


  • St Helens, United Kingdom Ormskirk House Surgery Full time

    We arerecruiting a Care Navigator to join our busy, friendly reception team. Thesuccessful applicant will be highly motivated, adaptable and be able to workunder pressure. Our CareNavigators work closely with our clinical team and wider colleagues in personand via email and tasks, therefore excellent communication skills and strongI.T skills are essential...

  • Care Navigator

    5 days ago


    St Helens, United Kingdom Ormskirk House Surgery Full time

    A general practice in St Helens is seeking a Care Navigator to join their busy reception team. The successful candidate will have experience working in a GP surgery, demonstrate excellent communication and strong IT skills, and be flexible in covering holidays. Responsibilities include managing patient care, relaying information between patients and...

  • Care Navigator

    3 days ago


    St Helens, United Kingdom NHS Full time

    A National Health Service Provider in St Helens is looking for a Care Navigator to join their reception team. The successful applicant will be expected to have strong IT and communication skills, a background in a GP surgery, and the ability to work under pressure. Responsibilities include managing patient calls, documentation, and liaising with clinical...


  • St. Asaph, United Kingdom Pen-Y-Bont surgery Full time

    **Company description** Pen-Y-Bont Surgery is a GP Practice situated alongside the river in St. Asaph. **Care Navigator/Administrator** Pen-Y-Bont Practice is a very busy GP surgery and we are looking to recruit a person who is team player with excellent people skills, has the ability to work under pressure and is able to multi-task. If you enjoy working...

  • Patient Navigator

    1 week ago


    St. Neots, United Kingdom One Medical Group Full time

    **Join Our Team as a Patient Navigator at St Neots Health Centre!** Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you! **St Neots Health Centre** is...

  • Patient Navigator

    7 days ago


    St. Neots, United Kingdom One Medical Group Full time

    **St Neots Medical Practice** is looking for a forward thinking **Patient Navigator/Receptionist** to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone...


  • St Helens, United Kingdom UCS Medical Ltd Full time

    **About us** We are professional, agile, innovative, and our goal is to bring high quality care to patients across the North West. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Safe work environment - Flexible working hours - Regular social events **Summary** The Urgent Care Assistant, working on...

  • Patient Navigator

    2 weeks ago


    St. Neots, United Kingdom One Medical Group Full time

    **St Neots Health Centre** is looking for **Patient Navigators** Are you looking to join a dynamic and friendly team in a healthcare setting? We are currently seeking a motivated individual to join our busy administrative team at St Neots Health Centre. As part of our administration team you will play a crucial role in ensuring the smooth and efficient...

  • Patient Navigator

    2 weeks ago


    St. Neots, United Kingdom OneMedicalGroup Full time

    **St Neots Medical Practice **is looking for a forward thinking **Patient Navigator/Receptionist **to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.