Care Navigator
2 weeks ago
Ormskirk House Surgery is a GP practice in St Helens, delivering quality modern medical care in the local community with an established Reception & clinical team.
**Duties include**:
- Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
- Relaying information and queries between patients and clinicians, ensuring clear and concise documentation.
- Care navigation (signposting patients to other appropriate services).
- Processing online consultations
- Actioning and sending tasks to clinical team
- Liaising with wider colleagues in primary and secondary care
- Dealing with sensitive information always adhering to confidentiality policy
- Full working knowledge of Emis for all functions required for the role
- Book appointments on Emis and signpost to other services appropriately
- Fill up appointments correctly for varied clinicians by signposting correctly
- Input prescriptions accurately
- Chase up daily DNAs up & do tasks efficiently
- Undertake other GP related tasks such as patient registrations, referrals & coding
- Register new patients educating them on the practice booking options
- Identify and understand patient needs and requirements, through appropriate questioning
- Maintain high standards of patient confidentiality.
- Carry out all necessary general office duties
- Maintain a clean, tidy, effective working area at all times
Pay: From £12.26 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- St Helens: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- GP surgery: 1 year (required)
- EMIS: 1 year (required)
Work Location: In person
Application deadline: 02/03/2025
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