CRM Manager

3 days ago

Brentford, United Kingdom 360 Resourcing Solutions Full time

Our client is a global destination and leisure brand based across, Bulgaria, Czech Republic, Hungary, Ireland, Israel, Poland, Romania, Slovakia and the United Kingdom. Having recently re-opened their sites throughout the group it’s an exciting time as theywelcome back customers to give the very best in class service.

They are currently on the lookout for an innovative and talented CRM Manager. The role will be based out of their amazing Brentford Head Office which is accessible from Gunnersbury tube station on the District Line and Overground or via a short walk fromKew Bridge mainline station.Reporting into SVP Commercial and Ecommerce the CRM Manager will help to improve the customer engagement and experience and maximise the customer growth and lifetime value through CRM in line with the overall business strategy.This will be a great opportunity to lead their end to end CRM and marketing automation strategy improving all things customer journey for the brand.Role will be four days head office, and one day from home so will need somebody who is within easy commutabledistance.

**CRM Manager - Responsibilities**
- Create a CRM strategy (including content strategy) for B2C and potentially B2B audiences in collaboration with internal teams.
- Own the CRM campaign planning, scheduling and reporting
- Design, develop, test and deploy triggered and automated marketing and service communications. Report on and optimise their performance.
- Manage relationships with customer engagement providers and drive new capabilities and best practice.
- Champion a shift from a campaign driven, manual CRM program to a customer
- centric CRM program that enables near real-time decisioning and personalised cross-channel customer engagement.
- Define, manage and report on CRM objectives to measure the business impact of CRM on customer acquisition, conversion, retention, experience and lifetime value with actionable insights on improvements.
- Own customer data, management and improvement of proprietary data quality with complete oversight of the CRM processes.
- Work with stakeholders to understand their business needs, use customer insight to establish new opportunities for user journeys, segmentation and personalisation.
- Communicate and collaborate with IT staff and stakeholders regarding status, technical issues and creative solutions. Update, research and validate data for marketing campaigns and automations.
- Pro-actively manage budgets by working with the finance team, suppliers and stakeholders.

**CRM Manager - Desired Skills**
- Experience in managing large-scale and complex CRM activity across the full marketing channel mix.
- Strategic and operational experience in marketing automation. An advanced ability to plan, implement, evaluate and refine diverse user journeys.
- Hands-on experience of using ESPs or marketing automation platform is highly preferred.
- Passion about data driven marketing and customer-first experiences
- Knowledge of Google Analytics and Google Tag Manager.
- Solid understanding of and practical experience in A/B testing.
- Data literate in data management and governance.

The CRM Manager role offers a competitive salary along with a number of additional benefits including bonus, private health care, pension, gym membership, free on-site parking and discounted products. It also offers the chance to work in a FTSE250 listedbusiness with a family feel that will offer both challenge and satisfaction in equal measure.

  • CRM Manager

    2 weeks ago

    Brentford, United Kingdom 360 Resourcing Solutions Full time

    Our client is a global destination and leisure brand based across, Bulgaria, Czech Republic, Hungary, Ireland, Israel, Poland, Romania, Slovakia and the United Kingdom. Having recently re-opened their sites throughout the group it’s an exciting time as theywelcome back customers to give the very best in class service. Due to growth within the head office...

  • CRM & Retention Manager

    5 days ago

    Amalgamated Drive, Brentford, London, TW EZ, United Kingdom Drnewitt Full time

    Job DescriptionCRM & Retention ManagerLondon (Hybrid – minimum 2 days in-office)Salary: £40,000Permanent, full-timeI'm recruiting on behalf of a fast-growing, award-winning D2C food & lifestyle brand for a CRM & Retention Manager to take ownership of customer retention across the business.This is a hands-on, manager-level role reporting into the Senior...

  • Store Manager

    2 weeks ago

    Brentford, United Kingdom Zachary Daniels Full time

    **Store Manager, £45,000 - £55,000, Roles across London!** Zachary Daniels has a fantastic opportunity to join a market leading luxury retailer as their new Store Manager in an iconic location in London! As a new Luxury Store Manager will be able to manage, motive and drive a team to deliver an outstanding serviceto new and long-term clients and...

  • Global Omnichannel Manager

    6 days ago

    Brentford, United Kingdom Pernod Ricard Full time

    Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Global Omnichannel ManagerYour manager: Global Traveller Connection LeadTeam: Global Traveller ConnectionLocation: Chiswick, LondonWe operate a hybrid working approach, which allows you to manage your time...

  • Global Omnichannel Manager

    5 days ago

    Brentford, United Kingdom Pernod Ricard Full time

    Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Global Omnichannel ManagerYour manager: Global Traveller Connection LeadTeam: Global Traveller ConnectionLocation: Chiswick, LondonWe operate a hybrid working approach, which allows you to manage your time...

  • Global Omnichannel Manager

    5 days ago

    Brentford, United Kingdom Pernod Ricard Full time

    Global Omnichannel ManagerYour manager: Global Traveller Connection LeadTeam: Global Traveller ConnectionLocation: Chiswick, LondonWe operate a hybrid working approach, which allows you to manage your time between home and office.Be part of something bigWe are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees...

  • Student Support Officer

    2 weeks ago

    Brentford, United Kingdom Scholars School System Full time

    **Student Support Officer Job Description** Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Student Support Officer across all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus. Scholars...

  • Academic Officer

    1 week ago

    Brentford, United Kingdom Matrix Solutions International LTD Full time

    Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) is looking for an Academic Officer for the London branch. Scholars School System is a national independent higher education provider, offering world class education. Taught programmes delivered in partnership with Leeds Trinity University...

  • Corporate Sales Administrator

    3 days ago

    Brentford, United Kingdom 360 Resourcing Solutions Full time

    Our client is a global destination and leisure brand based across, Bulgaria, Czech Republic, Hungary, Ireland, Israel, Poland, Romania, Slovakia and the United Kingdom. Having recently re-opened their sites throughout the group it’s an exciting time as theywelcome back customers to give the very best in class service. Due to expansion they are now looking...

  • Lettings Administrator

    2 weeks ago

    Brentford, United Kingdom Hawks Full time

    Opportunity to join an ambitious and expanding independent Estate Agency with offices in multiple locations. Essential skills and requirements: - Minimum 6 months experience in UK residential property industry Excellent presentation and communication skills Use of Vebra Alto or similar CRM system an advantage Managing a portfolio of up to 100 properties...