Customer Service Advisor
9 hours ago
Working across multiple channels, as a Customer Service Advisor you will build up knowledge in products, policies & processes, to best support customers.
**Client Details**
Based in Eastbourne, our client is within the Financial Services industry.
**Description**
As a Customer Service Advisor your responsibilities will include:
- Provide excellent customer service & responses
- Break down complex issues or customer queries and assimilate a wide range of information to fully understand cause, impact and solution.
- Be proactive in understanding the short, medium and long term customer needs and seek to provide personalised and effective outcomes for the customer and the bank at the first point of contact, handing off to the relevant experts where appropriate.
- Clearly communicate with other business areas as required to ensure great customer outcomes
- Plan and organise with strong attention to detail in preparing for each planned customer contact
**Profile**
The successful Customer Service Advisor will have the following experience/knowledge:
- Strong communication skills both face to face and over the phone
- The confidence to communicate with a wide range of customer
**Desirable**: Experience working within a Financial setting & previous telephone experience
**Job Offer**
- Shift work - may include Saturdays, 35 hours per week
- £11 - £12.50 per hour
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