Live-in Deputy General Manager

We are currently recruiting for a Live-In Deputy to the General Manager at a luxury residential building in Mayfair, London W1K.

This is our client's flagship property and we need someone really well spoken and well presented for this role. Ideally someone with ambition that would like to progress. Someone with a customer service background that wants to learn the facilities managementside as well.

The flat is a two-bedroom flat and will be completely redecorated with new flooring and kitchen etc.

The role is on a 4 week shift pattern as follows:

- Week 1 - 07.00-15.00pm - Monday to Friday (Sat and Sun off)
Week 2 - 08.00-16.00pm - Monday to Friday (Sat and Sun off)
Week 3 - 11.00-19.00pm - Monday to Friday (Sat and Sun off)
Week 4 - 14.00-22.00pm Monday to Wednesday (Thurs and Fri off) 07.00-15.00 Sat and Sun

**Core Competencies**:

- Communication
- Drive, Perseverance and Quality Focus
- Planning and Organisation
- Adaptability and Flexibility
- Teamwork and Empathy

**Role Purpose**:
The Deputy Building Manager role is focused upon supporting the General Manager to deliver the highest standards of facilities management, ensuring best practice in building and health and safety management is maintained at all times; providing absoluteattention to detail in ensuring an unrivalled resident experience

**Primary Responsibilities**
- To operate as an effective Deputy for the General Manager. Take full responsibility for any urgent maintenance issues or health and safety concerns - keeping the General Manager informed
- To exhibit the skills and techniques to take responsibility for the line management of colleagues in the General Manager's absence
- To demonstrate excellent **Communication** skills with colleagues, residents, retail customers, office tenants, plus contractors and all other third-party connections, leading to the delivery of high quality customer service
- To ensure that the security measures at the property are maintained to a high standard at all times, such as keeping a record of contractors/tradesmen working on site (times, dates etc), logging any keys issued, monitoring security cameras
- To raise work orders on the bespoke Property Management system and instruct approved contractors where required to undertake reactive or planned maintenance or compliance works, whilst ensuring value for money and a high standard of finish

**Essential experience**:

- Worked in a similar environment for a minimum of three years
- Knowledge and experience of health and safety legislation relating to the working environment and residential buildings
- A good working knowledge of Microsoft windows software including Word and Outlook
- A good general knowledge of property maintenance and refurbishment principles and the ability to instruct and manage contractors accordingly
- A good general knowledge of property mechanical and electrical installations including communal heating systems

**Desirable**:

- A qualification in health and safety such as IOSH or a willingness to work towards it
- Knowledge and experience of health and safety relating to property maintenance and refurbishment activities
- Experience working with residential tenants living in prime central London property

**Qualifications**:

- Good level of education - to include written and verbal communication skills
- Not essential but the Company is committed to supporting those wishing to work towards relevant qualifications

**Special Features**:

- Ad-hoc requests will be made via the management team to complete reasonable tasks in relation to the building, residents, and supporting colleagues