Field Maintenance Supervisor

**Company Information**

Since 2021, we’ve been working hard to bring gigabit-speed full fibre broadband to thousands of homes across the UK. Our mission is simple: to connect people. We deliver broadband that’s fast, reliable, and hassle-free—putting our customers at the centre of everything we do.

We're in the midst of an exciting growth phase, with bold plans for the future. To help us achieve them, we’re looking for talented individuals who share our ambition and can inspire us as we take the next step in our journey.

Our team is inclusive and diverse—everyone is welcome, and you’re encouraged to be yourself. Culture matters deeply to us. We believe work should be enjoyable, and we back that up with ongoing training and support, great benefits, and a vibrant, energetic team environment.

**Job Purpose**

As a Field Maintenance supervisor, your role is to support the Regional manager, to ensure the maintenance or faults on the Lightspeed network are resolved in a quick and professional manor, diagnosing faults, and completing job packs to the SLA. You will be responsible for the upkeep and improvement of our network infrastructure. You will be an experienced, highly skilled individual, motivated, logical, and quick to react. You will be joining a hardworking and resolute team and will play an integral part in delivering, configuring, and constantly improving our network to ensure a fantastic customer experience as we grow. This role focuses on issues related to live customer faults from customer premise back to the exchange.

**About the Role**
- Technical understanding of Fibre Optic Networks to facilitate in fibre fault and repair with Partners.
- A comprehensive understanding of Fibre Networks to facilitate in fibre fault finding and repair.
- Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health & Safety requirements.
- Experience with Fibre Deployment using BT PIA network with a view to train, recruit and expand the Maintenance Function as the business grows
- Understanding of Network design including ‘as built’ and ‘splicing plans’
- Supporting a quick resolution to any fibre fault or issue, and supervising the 3rd party maintenance teams.
- Supporting all Exchange and Street Cabinet activities, Faults, Upgrades, Installation of equipment.
- Supporting the NOC and other key departmental requests.
- Responsible for gathering and collating evidence in relation to any challenges received, and the timely submission of such evidence.
- Contribute to the development of policies and procedures, having experience in process mapping and system design
- Supporting the Regional manager and Customer Support teams.
- A positive attitude, with self-drive to deliver a quality product.
- Drive timely resolution of network and customer related faults. Develop SOPs were required to support partners.
- Support Business and Enterprise customer faults with the professional and timely resolution and updates provided.
- Drive root cause analysis and service improvements for Major and recurring faults across multiple stakeholders.
- Manage Service maintenance schedule of our Exchanges and Street Cabinets with our Partners, ensuring materials, procedures and communication to stakeholders.
- Create Processes / SOP documentation where required.
- Support arrangements for Planned Maintenance activities related to incident / fault prevention.

**Experience**
- Experience working with both internal & external teams
- Experience using Microsoft office package
- Experience of working in a similar industry or environment.
- Updating records and documentation.
- Using Mapping tools, Deponet, Small World and FAS
- Open reach - PIA - Man holes, chambers and Overhead work
- NRSWA and Health & Safety requirements
- Good knowledge of Fibre test equipment and good practices - OTDR/OPM/LFI.

**Special Aptitudes**
- Excellent working knowledge of fibre and how the network is delivered
- Fibre splicing - a good working knowledge
- You will need a good approach to fault finding and resolution

**Key Competencies/Behaviours**
- Flexible and committed to achieving objectives
- Problem Solving and Continuous Improvement
- The ability to communicate at a good level.
- Strong Collaborator/Team Player
- Attention to detail
- Works at pace
- Good customer service

**Inclusion Statement**

**Job Types**: Full-time, Permanent

Pay: Up to £42,000.00 per year

**Benefits**:

- Canteen
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Application question(s):

- Do you have good knowledge of Fibre test equipment and good practices - OTDR/OPM/LFI?
- Have you had experience of working in a similar industry or environment?
- Are you able to drive timely resolution of network and customer related faults?

Work Location: Hybrid remote in Peterborough PE2 6FZ