Veterinary Receptionist

**Vacancy for a veterinary administrator**

GVG Brooks Equine is a progressive award-winning 5 vet ambulatory equine practice based in Reigate, Surrey. We have a fantastic client base of horse owners who love getting to know our team. We are dedicated to excellent customer care which helps us achieve our aim of enabling our clients to enjoy their horses. We have a vacancy for a veterinary receptionist/administrator to support our vets.

**Key Responsibilities**:

- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled with same day visit requests.
- Processing client requests such as orders, repeat prescriptions and insurance claims
- Dispensing veterinary medicines as prescribed by our vets either over the counter or by post
- Processing payments either over the phone or in person
- Assisting in managing our social media
- Handling post
- General admin tasks to support our vets

**The person we’re looking for**:

- Should have at least 1 years experience in a customer service role. Experience within a Veterinary business would be an advantage.
- Has a high attention to detail
- Is able to problem solve and adapt quickly to change
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Has an excellent telephone manner and strong communication skills
- Has experience using Microsoft Office, especially word, excel and outlook
- Ideally has some basic horse knowledge, but a friendly client-focussed attitude comes first

**In return we offer**:

- Flexible hours within our office hours, 8-5.30 Monday to Friday
- A competitive salary dependent on skills and experience
- Staff discount
- 5 weeks holiday
- Progression opportunities if desired, as we continue to grow

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12,585.00-£20,075.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person