Customer Service Advisor
1 day ago
Office Hours Monday to Friday Overtime if you like
**What is on offer?**
A salary that rises as you learn*, the more you can do in the job, the more you can earn - 6 monthly reviews with your manager will demonstrate your progress and determine what your salary moves to next.
An induction that covers everything you need to know to get started and provides ongoing support.
Company Pension Scheme - that allows you to determine how much you want to pay into your own pension pot.
30 days holiday*
100s of offers on entertainment and eating out
Discounts on retail purchases from groceries and clothing to large electrical items and holidays
Employee Assistance Programme for those times you may need professional advice or guidance
Wellbeing initiatives and Mental Health First Aiders
**What's the job?**
Due to an increased workload, we are now looking for a number of individuals to join us, taking the initial call from our clients who have been involved in a road traffic accident, gathering all the information we need to process the claim. These are customer service and admin roles.
Who? When? Where? What and How? Once you have all the relevant details you can use these to determine how we can help the client, maybe with recovery and storage, damage repair, engineer inspections and a hire car.
You will also need to contact others involved in the claim such as insurers, police and witnesses.
**Who can do this job?**
Anyone, as long as you are customer focussed, with an empathetic approach.
You should be willing to go the extra mile to get the best outcome for all and be professional in both written and telephone communication.
You should have good typing and PC skills - you are going to need to listen to the information the customer is relaying to you, asking questions when you need clarification and enter all the relevant information into our in-house system. - You should also know your way around IT KIT.
Willing to learn and have the right attitude for the role.
**What do we need you to have?**
The right attitude
Those all-important IT skills (That doesn’t mean you have to have worked in an office before)
We are a Disability Confident Employer
Interviews will be virtual via MS Teams
*Holiday entitlement includes UK Statutory minimum of 28 days
*Starting salaries will increase in line with UK Living Wage
We are a disability confident employer
Upon offer you will have to go through a DBS Check.
IND2
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
Schedule:
- Monday to Friday
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