Restaurant Host/hostess

The Sanam has been based in and serving Indian food in Falkirk since 1976. We are currently in the middle of a full refit, during this period we have created a new menu, updated our IT systems, new more comfortable uniforms, a new more relaxed bar, and changes to our services designed to make it easier for staff.

We are a busy restaurant, and expect to be busier when we reopen. We have an open role for host. Hosts will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Host Responsibilities:

- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.

Host Requirements:

- Excellent communications skills.
- Confidence.
- Must be presentable.
- Ability to provide top-notch customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure with all restaurant staff.
- Does high-quality work while unsupervised.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily maneuver trays of food and drink when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Must be a team player.
- Able to handle money accurately and operate a point-of-sale system.
- Able to work in a busy restaurant environment.
- Restaurant experience a plus.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £6.70-£10.50 per hour

**Benefits**:

- Discounted or free food
- Flexitime

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (required)

Work Location: In person

Flextime