Retail Banking Customer Care Apprenticeship Programme 2026 Manchester

**Closing Date: 31 October 2025**
**Annual Salary £25,000 + benefits**

Getting qualified. It's a huge achievement that can completely change your prospects - but it’s not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our apprenticeships, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background.

Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. So you’ll be joining an Apprenticeship cohort who are from all different walks of life, whether that’s school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off.

**Why a Barclays Apprenticeship?**

You’ll get the opportunity to earn whilst working towards a Senior Financial Servies Customer Adviser Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start.

The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick.

**Retail Banking at Barclays**

In Retail Banking, we create and deliver brilliant experiences for all kinds of Barclays customers. By understanding the people we serve, we shape the future of our products and services. From savings accounts to investments, from mortgages to credit cards, from insurance policies to digital banking, Retail Banking makes money work for customers all over the UK.

We’re also champions for entrepreneurs. Through Business Banking, we work alongside over a million small and medium enterprises, helping them grow and thrive. More than just financial support, we build lasting relationships and provide businesses with the tools they need to succeed.

**Customer Care**

From day one, you'll take part in mandatory onsite training designed to build your confidence and skills. Early in the programme, you'll also begin supporting customers through telephony services, helping them manage everyday banking needs with clarity and care. Whether it's a quick transaction or a deeper financial conversation, you'll be a trusted guide making sure every customer feels supported and valued.

**Are you eligible?**

First, you’ll need the right qualifications. For this apprenticeship opportunity you’ll need **5 GCSE's at grades A*- C (9-5) including Maths and English (or equivalent).**

Beyond that though, we’re also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you’ll turn up every day ready to work hard, push yourself, and think differently about what you’re capable of. You’ll have the backing of a global bank, and you’ll rise to that expectation.

**Working In Manchester**

Our Manchester office is a vibrant hub with flexible spaces for collaboration and client events. Just a short walk from major transport links and surrounded by top-tier amenities, it offers a modern, professional environment designed for impact and growth. Manchester is a place to grow your career and make a difference.

**What happens once you apply?**

Step 2 - You'll be asked to complete our online assessments
Step 3 - We'll ask you to complete a survey, so we can be sure of your eligibility
Step 4 - It's time to attend a virtual or in-person assessment day, where you'll be assessed during a group activity and interview (this will take place from November 2025)
Step 5 - We'll let you know the outcome and give you feedback.
- It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis