IT Engineer Apprentice

3 days ago

Hemel Hempstead Industrial Estate, United Kingdom QA Ltd Full time

**Employer description:**

Established in 2006, Lost in I.T (Liit) is a tech-hungry organisation of skilled and accredited engineers with customer service at our core.

We pride ourselves on providing a stand-out service and always enjoy going the extra mile for our clients.

We implement intelligent solutions unique to each business, which are designed to increase productivity and reliability.

We like to enjoy long, productive relationships with our clients and our instant help makes us conveniently accessible.

These are just some of the things that set us apart from others.

Our comprehensive portfolio of technology services enables us to help our clients with today's demanding challenges, a trusted partner who our clients know will deliver what their business needs to keep it operational and safe. Each and every one of ourclients and the people within those organisations matter to us.

Why? They just do.

We can’t help but care and give our all for them. We are an organisation of people pleasers and obsessives, and we get any problem solved quickly and efficiently.

**Overview:**

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

The Apprentice will assist the business with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio-visual systems.

**Key responsibilities:**
- Providing day to day technical support, primarily over the telephone, and through using remote administration tools.
- Identifying clients’ problems, logging calls, and trying to provide a first time fix.
- Occasionally visiting client sites with a consultant.
- Managing call queues and communication with clients keeping them up-to-date.

The requirements listed below are considered to be essential to successfully undertake the duties and responsibilities of the post.

**What we are looking for / experience, skills and qualities:**
- Strong communication skills in order to successfully explain IT concepts to non-technical colleagues
- Desire to learn and accept change
- Adapt to, and remain calm and focussed, in all situations
- Ability to influence others
- Professionalism
- Attention to detail

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects:**

Upon completion of the Apprenticeship, there is an opportunity to become a full-time employee of Lost in I.T.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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