3rd Line Service Desk Team Lead

Our client is a successful Hertfordshire-based managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional 3rd Line Senior Service Desk Technician to operate within their client supportfunction. As a 3rd Line Senior Service Desk Technician, you will be responsible for more complex issues that...

Join to apply for the 3rd Line Engineer | Borehamwood role at Global Immigration Partners What You'll Actually Be Doing Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line...

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3rd line issues whilst mentoring other team members within the support team. The role is offered with...

A growing managed service provider in Borehamwood is seeking a Senior 3rd Line Engineer. This pivotal role involves resolving complex issues while mentoring team members. Key responsibilities include managing M365, Intune, and Azure, and leading the rollout of NinjaOne RMM. The successful candidate must have 3rd line experience within an MSP and solid...

Overview This is an excellent opportunity for a driven, eager 3rd Line Support or Projects Engineer looking for their next step. The role is to support our clients by working with the latest Microsoft technologies (Microsoft 365, Azure and Windows Server). There will be times where travel may be required to a client site, however the majority of the work is...

Our client, a growing, technically driven MSP thats investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team. The role is offered with a...

Job Title: Service desk Administrator **Salary**: £25,000 - £27,000 Contract: Permanent, Full time Location: Borehamwood Hours: 8:00am - 5:30pm Monday - Friday COMPANY PROFILE Do you have fantastic customer service and organisational skills? Our innovative and forward-thinking client based in Borehamwood is seeking a Service desk administrator to...

Skills And Experience Required As A UC Service Delivery/Service Desk Manager Looking for a UC Service Delivery Manager who manage a team of 1st, 2nd and 3rd line Customer Support Engineers including Unified Communications (UC) experts and report to the UC and Mobility Director. Supporting the management of customer requirements,resource utilisation, project...

Our client has an opportunity for a**1st Line Service Desk Analyst** to join their team. This person will work at the Borehamwood offices, working on a shift rota basis covering the hours of 7am - 9pm. (It would be 9am - 5pm approx 4 weeks out of 6) The purpose of the role is to provide 1st line support professionally and efficiently. Also maintaining a...

**Main Responsibilities of a Service Desk Administrator at Cimbali UK Ltd** - Handle incoming calls - Review all open calls and monitor the service - level agreements (SLA’s) - Ensure thorough communication with Regional Co-ordinators to ensure SLA’s at met - Update individual portals with ETA’s for any open calls - Complete and send the morning and...