Tenancy Coach

**Salary**: Circa £24,000 (pro rata)

**Job Type**: Part Time, Permanent
**Location**: Bolton

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
**About the role**:
Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers strengths and encouraging them to build on these by identifyingthe skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps tobe taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required.
**About You**:
Experience of working in a support role or similar role using coaching techniques to help customers identify actions and solutions for themselves and promoting and maximising independence is essential, as well as in depth understanding of the welfare benefitssystem and social inclusion. Previous experience of working in Housing Management and using strength based approach is desirable.
You will also need to be able to work flexibly, over multiple local authorities and when needed outside normal working hours.
**About our company**:
Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire.
Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless,young parents, older people and those with mental health needs.
We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range ofenhanced benefits and learning and development opportunities to help you achieve and exceed your potential.
**You may have experience of the following**: Tenancy Coach, Tenancy Sustainment and Support, Social Housing, Tenancy Management, Customer Service, Tenancy Advisor, Housing Association, Customer Care, Customer Advisor etc.
Please note that this position requires an enhanced DBS check and a driving licence.
REF-200905