Parts Supervisor

2 days ago

StocktononTees, United Kingdom Drive Motor Retail Ltd Full time

Want to join a fun, rewarding and continually growing company? We’re so confident you’ll love being part of Drive.

We are looking to recruit a Service Advisor to join our busy Aftersales team. Drive’s performance has been continuing growth recognising the quality of service provided to our customers.

The highlights
- Healthcare cash plan
24 days holiday (plus Bank Holidays) per annum rising with length of service
Discounted shopping, gym and dining benefits
Competitive bonus structures

Your Role:
Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.

Your Main Duties
- Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Completes all administrative functions in an accurate and timely manner
- Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
- Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
- Communicates and logs any discrepancies of stock with the Parts Manager
- Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:

- Previous experience as a Parts Advisor is required
- Exceptional verbal and written skills and excels in both telesales and customer facing roles
- Prior experience of using parts catalogues and understanding stock control is essential
- Demonstrates excellent attention to detail and accurate record-keeping
- CDK experience would be advantageous
- Collaborates with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
- Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
- Computer literate, including Microsoft Office
- A good technical understanding of motor vehicles

Monday to Friday: 8:00am to 17:30pm

Saturdays are on a Rota basis: 8.30am - 12.30pm
24 days holiday per year plus Bank Holidays

If you have the ambition and energy to join our growing business, we’d love to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you legally authorised to work in United Kingdom?
- Are you willing to undergo a background check, in accordance with local law/regulations?
- Do you have a valid driver's licence?

Reference ID: Parts Supervisor - Stockton

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