Operational Specialist

**Post**: SDHC, UTC and Out of Hours Operational Specialist

**Pay**: £28,485 per annum (salaried)

**Hours**: 37 Hours per week

**Responsible to**:Doncaster Operational Manager

**Accountable to**:Yorkshire Place Lead

**Base**:Same Day Health Centre, Devonshire House, Cavendish Court, South Parade, Doncaster, DN1 2DJ

**Our ‘Why’**:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Our behaviours should be in line with our values which form part of our Company DNA:
Ø **Fun: People rarely succeed unless they are having fun. Happiness is healthy**

Ø **Awesome: We aren’t here to be average, we’re here to be awesome**

Ø **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**

Ø **Brave: We challenge the norm. We have the courage to get the difficult jobs done**

Ø **Oomph: We have natural oomph It’s infectious**

Ø **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:
Ø Self-awareness - Living authentically

Ø Adaptability
- Being ready to adjust depending on the situation

Ø Openness - What you see is what you get

Ø Positivity with a real sense of being able to strive for the impossible

Ø Generosity of spirit
- Everyday should be an opportunity to act with kindness

Ø Ability to have fun - Taking the role seriously, whilst being yourself

**Job Summary**

The Operational Specialist is a new role in FCMS. Using experience and knowledge of service delivery, alongside the Operational Manager, you will be responsible for the smooth running of our services on a routine basis, with visible management and leadership of service delivery teams.

The Operational Specialist will be responsible for supporting the Doncaster Place Operational Manager in providing our staff the correct environment (physical and non-physical) to deliver exceptional healthcare in the SDHC, UTC and Out of Hours services.

With a focus on day-to-day service provision, you will ensure that the Doncaster SDHC and ECP services is able to meet the demands of commissioners (KPIs and Quality) the volatile, unpredictable nature of Urgent and Emergency Care, and the expectations of patients.

**Duties and Responsibilities**
- To provide compassionate, effective, and visible management and leadership to the Doncaster SDHC, UTC and Out of Hours teams.
- To ensure good people management practices and that effective & supportive team-working is felt across the Doncaster SDHC, UTC and Out of Hours teams.
- To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.
- To encourage staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment.
- To be responsible for the day-to-day support and management of the Doncaster SDHC and ECP services and teams.
- To support the Doncaster SDHC, UTC and Out of Hours teams on a day-to-day basis with knowledge and expertise of software, system and equipment use.
- To work closely with the Virtual Care business unit, the Yorkshire Place team, DRI, YAS, RDaSH and other partners to ensure that patient journeys are quick, effective, and safe.
- To be part of a network of staff providing senior management on call cover in the out of hours period on a rotational basis.
- To work with the Yorkshire Lead and Doncaster Operational Manager to ensure that the SDHC & ECP services meet (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned and monitored to ensure compliance.
- To work alongside the Yorkshire Lead and Doncaster Place Operational Manager and Virtual Care colleagues to ensure that where commissioned services span both Business Units that delivery is seamless and supportive of each other, and patient journeys are safe, quick and cost effective.
- To contribute and knowledge and skill to staff planning ensuring rotas are appropriately staffed and that on the day and short notice issues that affect capacity are managed in real time to minimise impact on service delivery.
- To contribute knowledge and skill working with the Doncaster Place Operational Manager and Business Intelligence Team to develop (and use) operational dashboards that can be used to understand the operational activity of the department, that aids operational management and planning.
- To contribute knowledge and skill and working with the Doncaster Place Operational Manager and Business Intelligence Team to ensure KPI and Quality data and reports are produced on time and are an accurate reflection of the work undertaken.
- To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies