Conference and Banqueting Supervisor

**TITLE**:
Conference & Banqueting Supervisor

**REPORTING TO**:
General Manager

**RESPONSIBLE FOR**:
C&B Assistants, F&B Servers, Bar Attendants

**MAIN PURPOSE OF JOB**:
Ensuring all conferences, weddings and events run as smoothly and efficiently as possible, liaising with clients to ensure customer satisfaction is maintained at all times.

**ABSOLUTE**

**KEY ACCOUNTABILITIES**:
**Daily Operations**
- Meeting all deadlines set by clients, venue and other parties involved in any conference/event
- Ensure that conference rooms are set up and broken down to the required standards.
- Ensure that all storage areas always clean and tidy and all equipment is cared for.
- All schedules in place and checklists are being adhered to
- Ensure the departmental SOP manual is being adhered to
- Reporting any maintenance requirements to the General Manager
- Ensuring communication with other departments regarding event timings and use of equipment etc
- Leading by example

**Customer Service**
- Ensuring all event organisers/key personnel are met on arrival, confirming all timings and explaining hotel fire procedures in the absence of the General Manager
- Assist the General Manager in dealing with all customer comments or complaints.
- Advise the General Manager of any noted shortfalls, service issues or unrealistic targets at the earliest opportunity
- Liaising with the Manager to ensure that all aspects of the food & beverage service exceeds hotel and guests expectations.

**Controlling Costs/Revenue**
- Adjusting payroll cost in response to business levels.
- Ensure that all billing procedures are adhered to.
- Ensure that all breakages are recorded and reported to the Manager.
- Completing monthly stock-take of all equipment.
- Ensuring all clean and dirty linen is counted and stored correctly.

**Training and Development**
- All new starts to undergo departmental induction and trained on all aspects of the SOP Manual.
- Initial two week training plan implemented for all new team members with a ‘buddy’ for the first week.
- Actively contributing towards Personal Development Plan.
- Managing training and development of all team members.

**Communication**
- Attending all operations meetings in absence of the Manager.
- Completing daily service briefings with the team pre and post
- Attending all departmental communications meetings.

**Health & Safety**
- Ensuring that overall standards of cleanliness and hygiene are maintained at all times in both front and back of house.
- All legal notices displayed in the work place.

**KEY MEASUREMENTS**:

- Mystery Guest Report
- Guest Comments
- H&S Audits
- Personal Performance Plan & Performance Rating

**Job Types**: Full-time, Zero hours contract

Pay: £12.00-£13.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Weekend availability

Work Location: In person

Expected start date: 31/05/2025