Fleet Administrator

**About the role**
Balfour Beatty has an exciting opportunity for a **Fleet Administrator** to join our **A&TS** business unit to work in **Derby**.**

**Role Purpose**

This role will be required to work cross functionally across the Service Desk, Operations teams, delivering aspects of Operational Fleet support.

**What you'll be doing**
As a **Fleet Administrator**, your main accountabilities will be as follows:

- Efficient sourcing of external short-term hire vehicles typically generated by gaps in the core fleet availability resulting from (but not limited to); breakdowns, extended downtime and short duration additional requirements.
- Accurately capture and monitor through to resolution HGV Helpdesk
- incidents, working closely with the wider operations team to minimise
- downtime and maximise customer satisfaction.
- Develop relationships with the Customer and provide them with regular reporting relevant to the Service Desk function.
- Provide prompt resolution to any disputes raised by the Customer, liaising with all relevant parties to reach an agreed outcome. Ensuring on-going records are amended to reduce the risk of repeat.
- Ensure that records are maintained in compliance with the processes outlined within the Balfour Beatty Business Management System
- Support the Fleet Operations Manager - Service with supply chain management including attendance at planned Operational review meeting’s
- Consistently review processes and procedures to ensure efficiency through daily operations; pro-actively suggest improvements to processes where inefficiencies are identified to ensure continuous improvement and enable lean working practices.

**Who we're looking for**
The following personal qualities and experience are required:

- The role requires strong communication, interpersonal and customer relationship skills.
- The individual will be capable of prioritising their workload ensuring they deliver what is required within the given timescales.
- The individual will demonstrate a tenacious approach to problem solving; investigating all appropriate avenues until such time that resolution is reached.
- Results Driven: Demonstrates a passion and excitement for his/her work Tackles problems head-on and works to resolve them without delay.
- Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.
- Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas and expertise with others.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to
- ensure positive relationships are established and maintained. Fundamentally go the extra mile for our customers and deliver on our promises.
- Operational Excellence: Plans and organises work to safely achieve maximum efficiency and output. Delivers results consistently.
- Adaptability: Learns quickly. Adapts positively to changing business and customer demands. Is energised by change.

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK07186