Customer Service Advisor

7 days ago


Rugeley, United Kingdom HollyField Personnel Full time

Our forever growing client who are a household name and have won numerous award are recruiting for a Customer Service Assistant on a Permanent basis. This role is fully office based in the Rugeley area.

You will be working as a small team who pride themselves in the service they offer at all levels

Key Responsibilities:
Providing a high level of customer service both on the telephone and via e mail

Handling product enquiries providing advice, guidance, suitability and direction for repairs and parts

Proactively problem solve and handle complaints in a professional manner

Accurately update and amend information on the internal system

Schedule deliveries to meet customers needs

Confidently with internal departments and third parties

Experience & Education

Customer Service background preferably within a similar role with at least 12 months experience.

Minimum Maths and English GCSE’s or equivalent

Excellent working knowledge of Microsoft packages (Word/Excel/PowerPoint).

Skills & Competencies

High standard of communication skills, both verbal and written.

Organised approach with the ability to evaluate and prioritise consumer needs.

Self-motivated with a proactive 360° task completion.

Hours Mon - Fri 9.00am - 5.00 pm

**Salary**: £21,000.00-£22,000 per annum ( Salary review after probation )

**Benefits**:
Employee discount scheme

On-site parking

Ref : GS1330



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