Supplier Support Specialist

20 hours ago

Bracknell, United Kingdom Head Office Full time

**What’s the role about?**

50% of your time will be spent communicating with suppliers directly in our Engage Console and Salesforce (aka Care/Connex). Queries can be as small as updating their business contacts or setting up a new supplier in the system. 25% will be updating supplier communication materials e.g. operating procedures, how-to guides, website knowledge content, etc. Using your knowledge of customer experience (in this case your customer is our supplier) to guide your identification of potential improvements to the processes and see them through. The final 25% of your time is spent growing as a partner professional by networking with an array of commercial and supplier stakeholders, working on team projects like conference organising, collaborating and supporting the wider business with change projects like HFSS and compliance driven change.

**If you would like to view the job outline for this role please copy and paste the following link into your browser**:shorturl.at/mGOQS**

**Why do our Supplier Support Specialists love working for us?**

“It’s a small team, but you engage with so many stakeholders, playing a fundamental role in the business. The supplier is at the heart of everything. In Commercial I feel like there is so much opportunity for both personal and professional growth in a supportive environment; I’m empowered in everything I do.**”**

**What you’ll have**
- Confident written and verbal communicator
- Excel/Database understanding, filtering, and using data to make decisions and keep it updated
- Proactive, observant, able to prioritise and juggle own workload

**What else can you bring**
- Partner Ideas or Continuous Improvement - identifying where things can get better or pain points in the journey
- Adaptable to Change
- Solution Driven
- Stakeholder engagement at a high-level - managing expectations, problem solving, explaining technical things in simple terms to non-technical people
- Knowledge of Commercial Team structure (Product Experts, Commercial Buying Admins, what they do, where they fit in the supplier/promotions journey
- Understanding of how legislation and compliance affects suppliers (HFSS)
- Experience with wordsmithing (editing an existing message to improve it)
- Attention to detail
- Ability to handle ambiguous data and draw conclusions for missing information

**Additional Information**

**This role is based at our Bracknell Head Office. It will require working in the office and times when you will work from home. If you are offered one of our roles you can discuss with your People Manager when you will be needed to work in the office.**

**PLEASE NOTE**:

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**Please note for the secondment opportunity: as this position is a secondment, the successful Partners benefits will remain unchanged.**

**#LI-JLPWTR

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