Sales Support Assistant

7 days ago


Warrington, United Kingdom Surf & Turf Instant Shelters Full time

**Job Title**:Sales Support Assistant

**Company background**:
We are a reputable and well-established brand who are driven by providing excellent customer service and offer industry leading products to a growing customer base which has been established over a 15-year tenure. Our family run business is the trusted choice for premium event products. Our customers may be preparing to host a big occasion; working at a festival; or exhibiting their products at a national event.

**Job description**:
**Duties and key responsibilities**:

- To support a positive customer experience
- Process orders that are ready for dispatch by creating the goods out note and shipping label for the warehouse
- Send aftercare information to the customer
- Process online orders
- Answer customer enquiries through the online chat, Instagram and Facebook in a timely manner
- Admin support to sales team

**Requirements and skills**:

- Excellent customer service skills
- Clear and concise verbal and written communication skills
- The ability to use a computer and basic IT skills
- Understanding of the full range of products and services o ered and how these will suit our wide ranging customer base, of which training will be provided
- Clear understanding of company policies (including external and internal)

**Personal traits**:

- Strong attention to detail
- Effective communication skills
- Good problem solving and organisational skills
- Able to complete tasks in a timely manner and work under time constraints
- The ability to work well with others, demonstrating loyalty and commitment to the organization and team

Pay: £23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Sales Support Assistant



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