Independent Living Support Officer

In this role, you will provide a specialist floating support service to all residents within Mount Green’s Independent Living schemes that allows residents to maintain their tenancies and live safe, secure and independent lives. To provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the Independent Living schemes. A caring, efficient and reliable attitude from someone who is able to work at pace in a busy environment is more important than housing or scheme management experience as full training will be given.

**Hours: Zero-hours contract**

**Salary range**:_**£13.50 per hour**_

**Summary of Role**

To provide a specialist floating support service to all residents within Mount Green’s Independent Living schemes that allows residents to maintain their tenancies and live safe, secure and independent lives. To provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the Independent Living Schemes. A caring, efficient, and reliable attitude from someone who is able to work at pace in a busy environment is more important than housing or scheme management experience as full training will be given.

**Key Tasks**
- Working across a number of schemes in a geographic location to be at each scheme at least once per week.
- Carry out 6 monthly emergency alarm checks, collect relevant personal information from residents and update the emergency call centre.
- Keep the emergency call centre informed of any relevant changes to resident’s circumstances.
- Carry out weekly welfare call via telephone, intercom, face to face or text.
- Visit residents’ home or meet residents by appointment or via surgery at scheme office.
- Liaise with statutory services to improve outcomes for residents.
- Liaise with Next of Kin to improve outcomes for residents.
- Report and investigate all safeguarding concerns in partnership with statutory agencies.
- Advise on Aids and Adaptations and ensure the residents home and surroundings are safe.
- Induct new residents to the scheme.
- Carry out Health & Safety walkabouts at each scheme to identify hazards.
- Dealing with emergency call outs where possible.
- Ensure residents have pendants and working emergency pull cords.
- Support residents with tenancy breaches in partnership with the Neighbourhood Officer.
- Support victims and perpetrators of ASB in partnership with the Neighbourhood Officer.
- Support residents with management transfers, home adaptations, health & safety in the home.
- Ensuring that older residents’ voices are heard and that their housing needs are met by Mount Green.
- Keep thorough records relating to residents using housing system.

**Note**: This job description is a broad summary of the role; it does not cover every issue or task which may arise within the post at various times. The post-holder is expected to work flexibly and carry out other duties as required from time to time. This role forms part of a small specialist team and the post-holder will need to adopt a dynamic and an ‘Art of the Possible’ approach to ensure that the needs of the team and the business are achieved.
- We reserve the right to close the advert early if we are able to appoint to the vacancy before the advertised closed date._

**Job Types**: Part-time, Permanent

**Salary**: £13.50 per hour

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leatherhead, KT22 8BZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience working with a diverse customer base and addressing individual need?