Customer Relationship Representative

7 days ago


Wallington, United Kingdom Wireless Terminal Solutions Full time

**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Data entry on various platforms
- Handle customer complaints which will include investigating the facts surrounding the case
- Processing and submitting rental agreements
- Handling client accounts which may fall into arrears
- Manage our partners accounts which will involve administration

**Key qualities include patience, working well under pressure and good articulation**
- Can empathize with customers and listen carefully.
- Is decisive and can distinguish when to be flexible and when to be firm.
- Can quickly identify and evaluate problems to reach a solution.
- Will communicate answers and solutions confidently to customers.
- Can maintain a professional manner while dealing with customer complaints.

**Qualifications**
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Must have good attention to detail
- Must work well under pressure
- Self-motivated with the ability to work individually as well as part of a team
- Communication Skills - Confidence in interacting verbally and written with staff and customers at all levels
- Must have a flexible attitude
- Good time management and reliability is essential

We offer a competitive basic salary of up to £25,000 per annum.

Working hours are 9-5.30pm Monday to Friday and offer 20 days holiday per year (plus public holidays).

We are a small and friendly family run business, located a short 10-minute walk from the train station

**Salary**: Up to £25,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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