Front of House Receptionist

7 days ago

Liverpool, United Kingdom Hc motors ltd Full time

**Job Overview**:
We are seeking a friendly, professional, and organised **Front of House Receptionist** to join our busy garage team. You will be the first point of contact for customers, providing excellent service both in person and over the phone. Your role will be crucial in ensuring the smooth day-to-day operation of the front office and delivering a positive customer experience.

**Key Responsibilities**:

- Greet customers warmly and professionally upon arrival
- Answer incoming phone calls and respond to online queries
- Book service appointments and manage daily schedules
- Provide estimates and explain repair work clearly to customers
- Process invoices, take payments, and handle cash/card transactions
- Maintain an organised reception area and waiting room
- Coordinate with technicians to ensure accurate job updates
- Handle customer complaints and escalate where necessary
- Keep service records up to date using garage management software
- Assist with administrative duties such as invoice filing and stock ordering

**Requirements**:

- Previous experience in a customer-facing or reception role (motor trade preferred)
- Strong communication and interpersonal skills
- Confident with IT systems (experience with garage software a bonus)
- Ability to multi-task and stay calm under pressure
- Friendly, professional, and presentable appearance
- Good numeracy skills and attention to detail
- Willingness to learn about vehicle services and repairs
- Full UK driving licence (preferred)

**Benefits**:

- Competitive salary and performance-based bonuses
- Staff discounts on vehicle servicing and repairs
- Ongoing training and development opportunities
- Supportive team environment
- Free parking on-site

**Join a reliable, customer-focused team at H C Motors LTD - where great service starts at the front door.**

**Job Types**: Full-time, Part-time

Pay: From £12.21 per hour

Expected hours: No more than 40 per week

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- No weekends

Work Location: In person

Reference ID: HCReception

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