Customer Service Advisor

2 weeks ago

Oxford, United Kingdom Innovation Group Full time

We are the Innovation Group - a global leading insuretech business, representing our insurance partners, handling millions of calls each year.

With Christmas fast approaching (less than 7 weeks), are you looking for an extra income or a change of role? If you start with us on 5 December, you will be paid before the big day

We are looking for full time Customer Service Advisors to join us on a permanent basis, working 40 hours per week.

This role will start on 5 December, and your induction will be in person, in our head office near Portsmouth. You will be provided with accommodation and meals, and petrol expenses will be reimbursed. This is a fabulous opportunity to meet the team, your new colleagues and immerse yourself in all things Innovation Group

As part of our motor call centre, you will represent Enterprise, one of our biggest clients, delivering excellent customer service to non fault drivers following a car accident.

**What Is The Role?**
- Mix of inbound and outbound calls - don’t worry, there is NO sales or cold calling
- Delivering the highest level of customer service to every customer
- Ensuring your customer gets back on the road asap, arranging for their hire car and for their car to be repaired
- Taking full ownership of each call you take

Full time advisors take an average of 20-30 calls per day, each one involving supporting customers following their accident, arranging a hire car and getting them back on the road - this role allows you to become a true expert at your role very quickly

**Why us?**
- Competitive salary of £18,137 - £20,280
- 25 days annual leave plus bank holidays
- Opportunity to buy or sell up to 3 additional days of leave
- Amazing referral scheme of up to £1000 per friend With no limit on the number of referrals
- Flexible benefits including Virgin Experience vouchers, dental cover, travel insurance, health insurance, and much more

**What Do We Need From You?**

We can teach you the job - you just need to have the right behaviours
- A passion for delivering the best customer service possible
- An empathetic approach
- Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am - 9pm Monday - Friday, and 8am - 5pm Saturday and Sunday.

**Job Types**: Full-time, Permanent

**Salary**: £18,137.00-£20,280.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

  • Customer Service Advisor

    13 hours ago

    Oxford, United Kingdom Service Care Full time

    Customer Service Advisor needed with Oxfordshire County Council **Start** **Date**: - ASAP **Location** - Oxford **Duration** - initially 4 months **Hours** **per** **week** - 37 hours per week **Salary** - £11.75 ltd an hour *** **Description**: - The role will require various duties across the contact centre including Children's social are...

  • Specialist Customer Service Advisor

    13 hours ago

    Oxford, United Kingdom Service Care Full time

    Specialist Customer Service Advisor needed with Oxfordshire County Council **Start** **Date**: - ASAP **Location** - Oxford **Duration** - 6 months **Hours** **per** **week** - 37 hours per week **Salary** - £11.75 ltd an hour *** **Description**: - You will complete assessments for service users that require support with day to day living. The...

  • Customer Service Advisor

    4 days ago

    Oxford, United Kingdom Zachary Daniels Full time

    **Customer Service Advisor - Basic salary £23,000 - OTE £37,000 - Oxford** We have a Customer Service opportunity with a difference! Our client is hugely ambitious and wants to keep growing, we want Customer Service Advisors who can work in a field-based role and deliver outstanding service to customers! We can offer a **signing on bonus of £2500!...

  • Customer Service Advisor

    3 weeks ago

    Oxford, United Kingdom Michael Page Full time

    The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client is an upscaling...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom GOLDMAN & FINE GROUP LTD Full time

    **Goldman & Fine Group is looking to recruit a Customer Service Advisor in Oxford** My client is a busy, established chain of vehicle repair centres, offering an attractive rate of pay and excellent working environment. **The Bodyshop Customer Service Advisor will**: - Discuss and take down repair requirements, creating necessary paperwork - Arrange for...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors for weekend hours (8am to 4.30pm Saturday and Sunday) Fusion Lifestyle’s **Customer Service Advisors** operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a **Customer Service Advisor** you are responsible for providing...

  • Customer Service Advisor

    2 days ago

    Oxford, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors This 16 hour role will ideally be for weekend job although weekday may be required in needs of the business. **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You...

  • Customer Service Advisor

    4 days ago

    Oxford, United Kingdom Michael Page Full time

    The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client is an upscaling...

  • Customer Services Advisor

    2 days ago

    Oxford, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** **Nuffield Health Oxford Hospital | Customer | Permanent | Full time** **Up to £24,000 per annum, depending on experience** **37.5 hours per week** Nuffield Health the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of...

  • Customer Service Advisor

    3 days ago

    Oxford, Oxfordshire, United Kingdom Michael Page Full time

    The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs.Client DetailsOur client is an upscaling...