Mutual Aid

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.

Our latest CQC Report was published in February 2019 and saw us rated as ‘Good’ overall and ‘Outstanding’ for care.

Who we’re looking for

An organised and conscientious person who will manage and support every aspect of a patient’s pathway at offsite providers such as Independent Sector (IS) and other NHS hospitals.

The successful applicant will be able to build and maintain successful relationships and will have strong influencing skills. The successful applicant will have well developed communication skills as there will be significant contact with patients and external providers. Attention to detail will be key as they will be responsible for obtaining consent from patients to be treated at an offsite provider, give information to stakeholders as required, coordinate every aspect of the patient’s offsite pathway, and address any concerns or complaints.

Main duties of the role will be to support and manage the transfer of patients to mutual aid providers, to provide continual updates on progression of patient pathways, and to escalate any potential issues before they arise in a timely manner.
Working with the Operational Management team, Clinicians, and the RTT Tracking Team, they will need to ensure accurate records of the pathway are kept and ensure all parties have carried out their responsibilities in terms of reviewing patients, transferring notes, recording outcomes and organising patient follow-ups.
The post-holder will support in ensuring RTT patient pathways are managed effectively. They will align with the Trust booking teams to ensure process is consistent. They will need to develop effective working relationships with staff including senior managers.
The post-holder will need to develop strong working relationships with a range of off-site providers, to ensure patients are cared for effectively.
The post-holder will need an excellent understanding of PAS, EPR and other medical software systems and be competent with Microsoft packages such as Excel and Word. They will also need to have an excellent understanding of both national and local policies relating to RTT management.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Whether you're starting out in your career, or have a wealth of experience - we’re always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

KNOWLEDGE AND UNDERSTANDING
- Have a good understanding of both national and local policies relating to RTT management.
- Be proficient on all patient information systems (including PAS, EPR and other medical software systems as appropriate.
- Function as a reliable and effective source of information relating to all offsite providers, their facilities, performance and quality of care.

PATHWAYS MANAGEMENT
- Keep accurate and detailed records relating to progress along pathways for potentially large volumes of patients.
- Take responsibility for ensuring that key milestones in the care of every patient being treated offsite are met in full e.g., consent for offsite care, transfer of notes, pre-assessment and treatment, effective follow-up.
- Keep accurate records on patient waits to inform Trust RTT Performance Reporting.
- Ensure that patient records on the local Patient Administration System are