Client Coordinator

7 days ago

West End, United Kingdom Wild Berry Associates Full time

**Client Co-Ordinator ,West End, £30,000 - 33,000pa Hybrid working**

The Client Coordinator role will require the individual focusing on a client portfolio, supporting the Business Manager and Consultant delivery team. This is an office-based role, with some home working.

The Client Coordinator is responsible for ensuring the successful running of client accounts across the client portfolio.

This role is to be the day-to-day contact for specific clients and projects, liaising extensively with clients, consultants and support functions. This will include some or all of the following:
Managing client bookings:

- Processing booking forms and issuing booking links to clients and tracking booking progress, liaising with clients to progress when needed.
- Using online booking platform to book large volumes of client appointments in consultant diaries (including in-person and via telephone/video conference)

Financial processes:

- Ensuring accurate forecasting of financial for client accounts, updating relevant stakeholders appropriately
- Obtaining and tracking client delivery

Client management:

- Point of contact for client enquiries.
- Ensuring the smooth running of projects, including delivery to agreed deadlines.
- Attending client meetings (internal and external) to communicate processes, report on project progress, monitor and take actions where necessary

Resourcing & diary management:

- Partnering with team leads and working proactively with consultants’ diaries to plan ahead and effectively allocate their time to projects and client delivery, working strategically to maximise utilisation.
- Successful gate-keeping of consultant’s time both internally and externally.

Administrative support:

- Arranging domestic and international travel, hotel bookings and taxis
- Ensure all documents and materials are in place prior to delivery including proofreading and editing documents
- Compliance with storage and retention policies, including version control and destruction of data.
- Ad hoc support as required (e.g. reception/switchboard cover, liaising with third parties/contractors, etc).

Person Specifications
- Great communication skills with good planning skills
- Technical skills: Proficient in Windows packages, particularly Excel and Outlook, in order to manage large scale projects efficiently and easily. Tech-savvy and comfortable learning new systems.
- Excellent administration skills: Including document control, data entry, processing information accurately

Previous experience of 1 year minimum in project management role(s)
Proven client facing experience

Excellent benefits and bonus given

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