Casual Sales Assistant

1 week ago

Norwich, United Kingdom Frasers Full time

**Company Description**
Frasers is a dynamic and iconic retail destination, originally established in 1849 in Glasgow. Today, our stores are designed as inspirational spaces to explore, connect, and shop home to unrivalled fashion, beauty, accessories, and homeware collections and more. Rooted in Hugh Fraser’s original vision, we combine heritage with innovation and exceptional service.
- Competitive Pay
- Generous Staff Discount across Frasers and all Frasers Group brands
- Career Growth - opportunities to develop within a fast-paced, ambitious retail group
- Premium Store Environment with a customer-first culture
- Training and Development to support your growth

As a **Sales Advisor**, you’ll be the face of Frasers, delivering exceptional service and creating personalised shopping experiences that inspire customer loyalty. With a genuine passion for retail and a customer-first mindset, you’ll help shape a luxurious and welcoming store environment, while also supporting store operations when required.
- Greet and engage customers with confidence and warmth upon entry
- Offer assistance and first-contact solutions, e.g. directing to click-and-collect or removing tags at exit points
- Provide styling advice and product recommendations through active listening and strong product knowledge
- Support nearby tills or departments when required, ensuring smooth customer journeys
- Maintain a high standard of visual presentation and stock availability through replenishment and stockroom upkeep
- Participate in store events and activations, sharing feedback and ideas for continuous improvement
- Assist in loss prevention by remaining alert and compliant with store procedures
- Adhere to health & safety standards at all times
- Maintain exceptional personal presentation and brand representation

**Qualifications**
- Customer-focused with relevant experience in a retail or hospitality setting
- Confident communicator who can build relationships and trust with ease
- Passionate about delivering a luxury shopping experience
- Target-driven with a desire to achieve and exceed sales goals
- A true team player, willing to support other areas of the store as needed
- Flexible, reliable, and adaptable in a fast-paced environment

**Additional Information**
At Frasers, we live by our core values:

- ** Think Without Limits** - Move fast, take bold action, and bring the team along with you.
- ** Own It and Back Yourself** - Take responsibility for your role, master the basics, and drive results.
- ** Be Relevant** - Stay connected to our people, our partners, and the planet.

This is a zero-hour contract. Hours may vary weekly depending on business needs and there may be periods where no shifts are available.

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