Customer Service Administrator

2 weeks ago

Grantham, United Kingdom Cover My Insurance Full time

As an Office Administrator you will provide administrative support to the Sales & Customer Service Team and Pet Claims Team.

You should be organised and have a flexible approach as you will be completing a range of administration tasks across the teams.

You should be focused and self-motivated to achieve performance and quality targets while adhering to regulatory and business standards.

The position is an office-based role at our Grantham office and is therefore not suitable for remote or hybrid working.

**Key Responsibilities**:

- Maintain accurate records using a Customer Relationship Management (CRM) system.
- Achieve monthly individual performance and quality objectives.
- Work collaboratively in team environment.
- Adhere to regulatory and business standards.

Full training is provided. Throughout the probationary period you will be required to meet development objectives to ensure you are making satisfactory progress.

**Key skills required**
- Customer focused with customer service administration experience.
- Good level of general education including qualifications in English and Maths.
- High attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and data entry using a CRM system.
- Self-motivated to achieve performance targets.
- Professional and confident manner.
- Able to work collaboratively in a team environment with a positive ‘can do’ attitude.

**Job Types**: Full-time, Permanent

Pay: From £25,396.80 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

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