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Head Bartender

2 weeks ago

St James's, United Kingdom Estiatorio Milos - London Full time

The Head Bartender plays a key leadership role within the beverage team and is responsible for exemplifying the highest standards of hospitality. This position ensures an exceptional guest experience through the preparation and service of beverages, operational excellence behind the bar, team guidance, and strong knowledge of product and presentation. The Head Bartender also manages stock levels, ensures cleanliness, and always enforces Milos’s service standards**.**

**PRIMARY RESPONSIBILITIES**

**Guest Experience & Service**
- Deliver gracious, attentive, and personalized service to every guest
- Lead by example in embodying Milos’s philosophy of uncompromising hospitality
- Prepare and serve beverages efficiently, ensuring consistency and quality
- Take beverage orders from servers and guests; recommend pairings as needed
- Ensure timely delivery of drinks to tables or bar guests
- Maintain a warm, welcoming, and professional demeanor at all times
- Handle guest complaints or concerns with discretion and resolution-focused communication

**Operational Duties**
- Attend all mandatory pre-shift meetings
- Arrive on time and fully prepared for each shift
- Mix cocktails to specification, ensuring consistency in taste and presentation
- Serve wine, beer, classic cocktails, and house specials
- Maintain bar cleanliness during and after service
- Clean glasses, bar equipment, and bar surfaces regularly
- Serve light snacks and food to guests seated at the bar

**Inventory & Stock Management**
- Conduct accurate and regular stocktakes of all bar products and supplies
- Monitor par levels and ensure timely ordering of stock to avoid shortages
- Track and minimize waste, breakage, and discrepancies
- Receive and verify bar deliveries, ensuring correct quantities and storage
- Maintain an organized and clean back bar and stockroom

**Financial Responsibilities**
- Collect and process payments for drinks served
- Prevent revenue loss through proper portioning and upholding pour policies
- Monitor overconsumption and manage liability responsibly, arranging safe transport when needed

**Leadership & Compliance**
- Enforce legal requirements including age verification and responsible alcohol service
- Lead bar staff by example in professionalism, grooming, and teamwork
- Uphold hygiene, health & safety, and sanitation protocols at all times
- Ensure the bar meets all licensing and compliance regulations
- Perform additional duties or special projects as assigned by management

**MINIMUM QUALIFICATIONS**
- Fluent in English; additional languages a plus
- High school diploma required; hospitality or bar certification preferred
- Minimum 1-2 years’ experience in a high-end restaurant or hotel bar; leadership experience is an asset
- In-depth knowledge of spirits, wine, classic and modern cocktails
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Able to work flexible shifts, including evenings, weekends, and holidays
- Physically able to stand for extended periods and lift up to 25 kg
- Must have the legal right to live and work in the UK. Proof of eligibility is required

More detail about Estiatorio Milos - London part of Estiatorio Milos