Admin Officer

4 days ago

Portishead, United Kingdom Brook Street Full time

Position**:Administrative Officer - Case Progression Officer**

**Location**: Portishead

**Salary**: £12.84 per hour

**Assignment**: Temporary 6-month with possibility of extension to 12 months

**Hours**: 37 hours per week

**Hybrid working: 3** days in the office & 2 days working from home, when confident in independent working

Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of admin officers as a **Case Progression Officer**.

You will be working in a busy department, dealing directly with casework preparation, correspondence, and written representations within short time frames. It is a role which changes from day to day. The role will challenge you but is also rewarding, varied and interesting, and can provide a good insight into the varying roles in Home Office.

The ability to work calmly under pressure is essential, you will need to be resilient and capable of working within process-driven situations.

**Day-to-day duties**:

- Ensuring case files are decision-ready for casework, appeals or removal processes
- Creating appeal bundles
- Tasks associated with intake /work flow
- Reviewing detention in line with published policy and guidance
- Providing written explanations for proposed decision
- Ensuring work is completed accurately and within agreed timescales
- Updating relevant databases
- Providing support by undertaking a range of administrative tasks such as case tracking, monitoring electronic in-boxes, issuing letters, responding to correspondence, and updating relevant databases and files
- Supporting the team with ad-hoc admin work

**Required skills/experience**:

- Experience of working quickly in a fast-paced environment
- Good communication and writing skills
- Interpersonal skills to build productive relationships
- Able to use IT systems proficiently
- Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
- Team work and working independently
- A positive approach
- Flexibility/agility, adapting to the needs of the team

**Desirable Criteria**:

- Experience of using continuous improvement techniques to improve performance and engagement
- Experience of working in an immigration or asylum capacity would be advantageous

**Training**:

- 4 weeks training: On-site: 9 am to 5 pm
- 4 weeks - Buddy training
- no block holidays during the 8 weeks training period

**You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.**

Start dates will be confirmed once we have had clearance back but will be expected to be around November.
- As a Disability Confident Leader, and hold_er of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer._ _

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