Soft Services Manager

We have a vacancy for a Soft Services Manager who will manage the cleaning, waste, furniture, cloakrooms and mobility operation of the contract, ensuring high quality and professional services are delivered within budget and in compliance with Health andSafety legislation, contract specification and Company policies.
You'll also manage the recruitment, induction and training of employees, including high volumes of casual workers, to meet stringent service delivery levels for each client. Procurement also forms a major part of this role.
Reporting to the Head of Soft Services, you will also develop an excellent relationship with the Client representatives, always communicating effectively, responding to any issues raised and ensuring non-conformances are addressed within agreed timescales.You will maintain effective control of the operation through several reporting and monitoring tools including an electronic scheduling system, client EBMS system.
You'll primarily be based in the Birmingham City Centre sites.
**Responsibilities will include**:

- To co-ordinate all activities in respect of the NEC Group FM contract
- To maintain an effective scheduling system.
- To ensure financial budgets are monitored and costs do not exceed the budgetary amounts.
- To ensure a robust H&S Management plan is in place to ensure a successful operation.
- To provide a monthly cleaning report showing status of operations and highlighting any key points, Issues and areas of risk or concern.
- To ensure all orders are placed with vendors in order that deliveries are received in full and on time.
- To liaise with OCS & NEC stakeholders to ensure that all deadlines are met.

**Qualifications and Experience required**:

- Proven experience in a cleaning management role - preferably within the private sector.
- Leading a team of more than 10 cleaning/portering operatives
- Delivering process driven efficiencies
- Impact trained
- Experience using cleaning machinery and delivering a cleaning service within tight timelines
- Excellent personnel management skills
- Strong motivation and team building skills

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.