Hotel Receptionist

5 days ago

Carlisle, United Kingdom Cumbria Park Full time

**Company Overview**

Cumbria Park Hotel is a distinguished townhouse mansion hotel located in Carlisle, UK. With a rich history tied to the site of Ala Petriana, the largest fort on Hadrian's Wall, we offer a unique blend of modern hospitality and historical charm. Our commitment to delivering exceptional guest service is matched by our dedication to developing our team members to reach their full potential.

**Summary**

We are seeking a dedicated Hotel Receptionist to join our team at Cumbria Park Hotel in Carlisle. In this role, you will be the first point of contact for our guests, ensuring they receive outstanding service and support throughout their stay. Your contributions will be vital in maintaining our high standards of hospitality and guest satisfaction.

**Responsibilities**
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Maintain accurate records of guest information and billing details.
- Resolve any guest complaints or issues promptly and effectively.
- Collaborate with housekeeping and other departments to ensure seamless service delivery.

**Requirements**:

- Proven experience in a hospitality or customer service role, preferably within a hotel environment.
- Strong communication skills with excellent phone etiquette.
- Bilingual or multilingual abilities are an advantage but not required.
- Ability to work well under pressure while maintaining attention to detail.
- A friendly demeanor with a passion for providing exceptional guest experiences.

**Job Type**: Part-time

Pay: Up to £12.50 per hour

Additional pay:

- Loyalty bonus
- Performance bonus
- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Reference ID: Hotel Receptionist

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