Helpdesk & Events Coordinator

**Company Description**

The key purpose of this role is to manage the Facilities Helpdesk, providing a high level of customer service to our internal customers. Coordinating a high volume of tickets for our in-house facilities management helpdesk using a CAFM system.

You will also be required to carry out a variety of administrative and management support tasks which will include the raising of Purchase orders and the tracking of those orders through to completion.

Updating internal management reports from external suppliers. Management of the company Letting scheme. Co-ordinate internal & External events with the team, and supporting those events through to completion.

Key Responsbilities
- To manage incoming job allocation on our helpdesk software and ensure that internal customers are kept informed on the progress of the status.
- To proactively monitor the Facilities Helpdesk, working with the operators to ensure jobs are completed within agreed SLAs and provide reports to managers on the completion of jobs.
- Responsible for creating running regular reports and presenting MI to the management team.
- Maintain all information on the helpdesk system and customer portal, to ensure it is consistent with our processes and up to date for our internal customers.
- To coordinate and deliver training when required on the helpdesk software.
- Raise work orders for PPM and reactive works and ensure that work is scheduled in.
- Co-ordinate internal events and deliver to a high standard and within agreed budget.
- To maintain department records for all administration tasks undertaken.
- To coordinate the company villa & motorhome booking process and liaise with internal customers and providing all bookings with relevant documentation.
- To coordinate all stock control and implement a stock ordering process for consumables for the departments and business use.
- To coordinate internal/external events through to completion.
- To provide cover when necessary for other areas of the FM team.
- Assist in the management and instruction of third party suppliers for support services in line with company policy and procedures.
- To raise purchase order requests and deal with all finance queries.
- Flexible working approach in accordance with business requirements

**Qualifications** **Essential skills and experience**:

- Strong I.T skills and high-level admin background (Procurement)
- Good communication skills and telephone manner
- Passionate about building relationships with customers, suppliers and colleagues
- Event management experience
- Confidentiality and Integrity
- Excellent organisation skills, attention to detail and ability to multi tas

**Desirable skills**
- Experience in a Facilities environment or FM qualification
- Experience of working on a Computer Aided Facility Management (CAFM) software
- GCSE Maths and English or equivalent
- Full Driving License

**Additional information** _We offer a range of company benefits, including shared reward scheme, discretionary bonus, 26 days holiday plus your Birthday, entitlement increases over time, holiday purchase scheme, matched pension contribution, life assurance, critical illness cover,health cash plan, private medical insurance, access to company's holiday homes, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts._
- Career development opportunities are excellent and where possible we offer sponsorship of relevant qualifications._

**please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.