Parking Officer

19 hours ago

Ipswich, United Kingdom Ipswich Borough Council Full time

**Ipswich Borough Council, Ipswich, Suffolk IP1 2DE**:

- **£20,636 - £21,661 pro rata**:

- **28 hours per week**:

- **Fixed term for 10 months**:

- **Reference: 0046**

Parking Services are looking for a self-motivated, highly customer focused individual, to work within the Processing Team within Parking Services.

**Parking Services manage**:

- the provision of car parking in the council’s car parks and within on-street parking bays
- residents’ parking schemes across the town, including the provision and management of residents parking permits
- the enforcement of on street parking spaces throughout the town and within the council’s car parks
- maximising the collection of money to the council from parking fees and from enforcement.

The Processing Team are responsible for the administration of the service, such as Penalty Charge Notice debt recovery, and appeals, issuing of parking permits, virtual parking offers and case management.

You will have a proven experience in working in a customer-based environment with excellent negotiation skills. Previous experience of working in a parking environment is not essential, it is more important that you can demonstrate your customer service experience with the ability to assist customers, and maximising debt recovery.

You will need excellent computer skills, with the ability to navigate multiple systems and extract data and information.

You will be required to obtain a City & Guilds Level 2 Award for Notice Processors (Parking) which is essential to your job role.

We offer a comprehensive training package, including 1-to-1 training, ongoing development and support.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, employee assistance programme and the opportunity to work within a great team.

**To find out more**:
Please download the **Job Description and Person Specification (pdf)** to find out more about this role.

**How to apply**:
**Closing date: 21 February 2025.**
**Interview date: week commencing 3 March 2025.**

Please note CVs are not accepted.

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